Freshdesk vs. Sprinklr Service
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Freshdesk | Score8.7 out of 10 | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 2 agents |
 Sprinklr Service | Score8.5 out of 10 | N/A | Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.… | $249 per month per seat |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | Omnichannel Automation, AI and Insights Reporting | ||||||||||||||
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| Multi-Channel Help |
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| Contact Center Software |
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| Freshdesk | Sprinklr Service | |
|---|---|---|
| Likelihood to Recommend | 8.6 | 9.0 |
| Likelihood to Renew | 8.0 | 7.5 |
| Usability | 8.0 | 9.0 |
| Availability | 4.6 | 9.9 |
| Performance | 5.5 | 9.9 |
| Support Rating | 7.6 | 9.1 |
| In-Person Training | 8.2 | 10.0 |
| Online Training | 8.1 | - |
| Implementation Rating | 8.6 | 9.0 |
| Configurability | 5.4 | - |
| Contract Terms and Pricing Model | 6.4 | - |
| Ease of integration | 7.7 | - |
| Product Scalability | 5.5 | - |
| Professional Services | 6.4 | - |
| Vendor post-sale | 6.8 | - |
| Vendor pre-sale | 6.9 | - |