Freshdesk vs. Think ABM
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Freshdesk | Score8.7 out of 10 | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 2 agents |
 Think ABM | Score9.1 out of 10 | N/A | Think ABM leverages Sales Nitro, their proprietary AI engine, to apply Intent data over their first-party data. Think ABM's selling feature is psychographics. Sales Nitro provides key insights into the prospects' intent, interests, and psychographics enabling the building of personalized nurture campaigns or tailored outreach based on the buyer's personality and interests. Offerings: 1. Lead Gen 2. Media Campaigns 3. Event Registrations 4. Channel Solutions 5. Data | N/A |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Incident and problem management |
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| Multi-Channel Help |
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| Intent Data |
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| Freshdesk | Think ABM | |
|---|---|---|
| Likelihood to Recommend | 8.7 | 9.1 |
| Likelihood to Renew | 8.0 | - |
| Usability | 8.0 | - |
| Availability | 4.6 | - |
| Performance | 5.5 | - |
| Support Rating | 7.6 | - |
| In-Person Training | 8.2 | - |
| Online Training | 8.1 | - |
| Implementation Rating | 8.6 | - |
| Configurability | 5.4 | - |
| Contract Terms and Pricing Model | 6.4 | - |
| Ease of integration | 7.6 | - |
| Product Scalability | 5.5 | - |
| Professional Services | 6.4 | - |
| Vendor post-sale | 6.8 | - |
| Vendor pre-sale | 6.9 | - |