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Freshdesk vs. Vtiger

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Freshdesk

569 Reviews and Ratings

Vtiger

31 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshdesk

    Score8.7 out of 10
    		N/AFreshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,…

    $0

    Up to 2 agents

    Vtiger

    Score8.2 out of 10
    		N/AVtiger is a customer relationship management (CRM) solution with sales and marketing automation, project management, and inventory management capabilities.

    $28

    per month per user

    Pricing
    FreshdeskVtiger
    Editions & Modules
    Free
    $0
    Up to 2 agents
    Growth
    $15
    per month (billed annually) per agent
    Pro
    $49
    per month (billed annually) per agent
    Enterprise
    $79
    per month (billed annually) per agent
    One Professional - Single App
    $28
    per month per user
    One Professional - Standard
    $42
    per month per user
    One Enterprise - Single App
    $42
    per month per user
    One Enterprise - Standard
    $58
    per month per user
    Offerings
    Pricing Offerings
    FreshdeskVtiger
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup fee$10 / user / month
    Additional Details—Discounts are provided for both annual subscriptions, and for high volume users.
    More Pricing Information
    Community Pulse
    FreshdeskVtiger
    Considered Both Products
    Freshworks Inc
    No answer on this topic
    Vtiger
    Nomar Norono
    Inbound Leads Team Lead in Sales at GB Advisors, Inc. (Computer Software, 11-50 employees)
    Chose Vtiger
    The selection of Vtiger as CRM wasn't on my hands. The decision was made before I arrived to the company. Nevertheless, I know that the pricing was one of the main reasons and the overall performance of Vtiger. It was feature on the top of Gartner's Magic Quadrant. And the …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    FreshdeskVtiger
    Incident and problem management
    Comparison of Incident and problem management features of Freshdesk and Vtiger
    Feature
    Freshdesk
    8.6
    174 Ratings
    Vtiger
    -
    Ratings
    Organize and prioritize service tickets9.2170 Ratings00 Ratings
    Expert directory8.0115 Ratings00 Ratings
    Subscription-based notifications8.43 Ratings00 Ratings
    ITSM collaboration and documentation7.64 Ratings00 Ratings
    Ticket creation and submission9.1170 Ratings00 Ratings
    Ticket response9.3170 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Freshdesk and Vtiger
    Feature
    Freshdesk
    8.0
    156 Ratings
    Vtiger
    -
    Ratings
    External knowledge base8.0142 Ratings00 Ratings
    Internal knowledge base8.0145 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Freshdesk and Vtiger
    Feature
    Freshdesk
    8.3
    165 Ratings
    Vtiger
    -
    Ratings
    Customer portal7.4141 Ratings00 Ratings
    IVR8.251 Ratings00 Ratings
    Social integration8.587 Ratings00 Ratings
    Email support9.4164 Ratings00 Ratings
    Help Desk CRM integration7.7101 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of Freshdesk and Vtiger
    Feature
    Freshdesk
    -
    Ratings
    Vtiger
    10.0
    8 Ratings
    Customer data management / contact management00 Ratings10.08 Ratings
    Workflow management00 Ratings10.08 Ratings
    Opportunity management00 Ratings10.08 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings10.08 Ratings
    Contract management00 Ratings10.06 Ratings
    Quote & order management00 Ratings10.06 Ratings
    Interaction tracking00 Ratings10.06 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Freshdesk and Vtiger
    Feature
    Freshdesk
    -
    Ratings
    Vtiger
    9.5
    6 Ratings
    Case management00 Ratings10.06 Ratings
    Help desk management00 Ratings9.06 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Freshdesk and Vtiger
    Feature
    Freshdesk
    -
    Ratings
    Vtiger
    10.0
    6 Ratings
    Lead management00 Ratings10.06 Ratings
    Email marketing00 Ratings10.06 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Freshdesk and Vtiger
    Feature
    Freshdesk
    -
    Ratings
    Vtiger
    10.0
    8 Ratings
    Task management00 Ratings10.06 Ratings
    Billing and invoicing management00 Ratings10.07 Ratings
    Reporting00 Ratings10.07 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Freshdesk and Vtiger
    Feature
    Freshdesk
    -
    Ratings
    Vtiger
    9.7
    7 Ratings
    Forecasting00 Ratings10.06 Ratings
    Pipeline visualization00 Ratings10.06 Ratings
    Customizable reports00 Ratings9.07 Ratings
    Customization
    Comparison of Customization features of Freshdesk and Vtiger
    Feature
    Freshdesk
    -
    Ratings
    Vtiger
    9.3
    8 Ratings
    Custom fields00 Ratings9.08 Ratings
    Custom objects00 Ratings10.07 Ratings
    API for custom integration00 Ratings9.06 Ratings
    Social CRM
    Comparison of Social CRM features of Freshdesk and Vtiger
    Feature
    Freshdesk
    -
    Ratings
    Vtiger
    10.0
    5 Ratings
    Social engagement00 Ratings10.05 Ratings
    Platform
    Comparison of Platform features of Freshdesk and Vtiger
    Feature
    Freshdesk
    -
    Ratings
    Vtiger
    5.0
    5 Ratings
    Mobile access00 Ratings5.05 Ratings
    Security
    Comparison of Security features of Freshdesk and Vtiger
    Feature
    Freshdesk
    -
    Ratings
    Vtiger
    9.0
    8 Ratings
    Role-based user permissions00 Ratings9.08 Ratings
    User Ratings
    FreshdeskVtiger
    Likelihood to Recommend
    8.6
    (241 ratings)
    10.0
    (8 ratings)
    Likelihood to Renew
    8.0
    (21 ratings)
    -
    (0 ratings)
    Usability
    8.0
    (41 ratings)
    10.0
    (1 ratings)
    Availability
    4.6
    (5 ratings)
    -
    (0 ratings)
    Performance
    5.5
    (5 ratings)
    -
    (0 ratings)
    Support Rating
    7.6
    (39 ratings)
    10.0
    (2 ratings)
    In-Person Training
    8.2
    (1 ratings)
    -
    (0 ratings)
    Online Training
    8.1
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.6
    (171 ratings)
    -
    (0 ratings)
    Configurability
    5.4
    (6 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    6.4
    (4 ratings)
    -
    (0 ratings)
    Ease of integration
    7.7
    (5 ratings)
    -
    (0 ratings)
    Product Scalability
    5.5
    (5 ratings)
    -
    (0 ratings)
    Professional Services
    6.4
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    6.8
    (4 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    6.9
    (4 ratings)
    -
    (0 ratings)