Freshservice
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Freshservice | Score8.8 out of 10 | N/A | Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide. | $29 per month per agent |
| Freshservice | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
| ||||||||||
| Offerings |
| ||||||||||
| Entry-level Setup Fee | No setup fee | ||||||||||
| Additional Details | Discount available for annual billing. | ||||||||||
| More Pricing Information | |||||||||||
| Freshservice | |||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Incident and problem management |
| ||||||||||||||||
| ITSM asset management |
| ||||||||||||||||
| Change management |
|
| Freshservice | |
|---|---|
| Likelihood to Recommend | 8.5 |
| Likelihood to Renew | 8.7 |
| Usability | 9.5 |
| Availability | 9.0 |
| Performance | 7.8 |
| Support Rating | 8.3 |
| In-Person Training | 7.3 |
| Online Training | 7.2 |
| Implementation Rating | 9.1 |
| Configurability | 7.9 |
| Contract Terms and Pricing Model | 7.8 |
| Ease of integration | 6.4 |
| Product Scalability | 8.1 |
| Professional Services | 8.6 |
| Vendor post-sale | 8.3 |
| Vendor pre-sale | 7.0 |