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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshsuccess

    Score7.3 out of 10
    N/AFreshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. The vendor says features include: Customer 360 - See customer emails, chats, meetings, support tickets, billing history, and product usage, in one place. Predictive Alerts - Predict which customers are likely to churn, convert, or expand their…

    $79

    per month

    Pricing
    Freshsuccess
    Editions & Modules
    Estate
    $79 billed annually
    per month per user
    Estate
    $95 billed monthly
    per month per user
    Forest
    $129 billed annually
    per month per user
    Forest
    $150 billed monthly
    per month per user
    Offerings
    Pricing Offerings
    Freshsuccess
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    Freshsuccess
    Considered Both Products
    Freshworks Inc
    Chose Freshsuccess
    Gainsight had all of the functionality but had the price tag to match. ChurnZero and ClientSuccess were also very close, and we nearly chose one of those. We didn't love the UI of ChurnZero and ClientSuccess had the best UI by far but was lacking in some of the functionality …
    Incentivized
    Chose Freshsuccess
    We initially looked at Gainsight, Amity, and another which I can't remember the name of. Only Natero and Amity were within a reasonable price range. We selected Natero because the platform was significantly more polished, the reporting seemed significantly stronger in Natero, …
    Incentivized
    Chose Freshsuccess
    I highly recommend and prefer using Salesforce over Natero. Salesforce allows me to pull in as many fields into a report as I would like, compared to 14 different fields into Natero. I am able to view and make changes to information much quicker than Natero. I like Salesforce …
    Incentivized
    Chose Freshsuccess
    I was not a part of the Natero selection group. In the past, I've used more project management focused tools that have much more detailed options for workflows, tasks and visualizations of those pieces. This is a large gap for me. Natero has an integration to pull from SFDC, …
    Incentivized
    Chose Freshsuccess
    Natero is specifically built for customer success, other tools are merely capable of some of its functions. A tool like Pendo does a great job at aiding the product manager and helps to identify features and modules that are popular, but this doesn't translate into customer …
    Incentivized
    Chose Freshsuccess
    Can't really say that, at the time I had natero I was evaluating [other] options.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    Freshsuccess
    Security
    Comparison of Security features of Freshsuccess
    Feature
    Freshsuccess
    10.0
    5 Ratings
    Role-based user permissions10.05 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Freshsuccess
    Feature
    Freshsuccess
    7.1
    6 Ratings
    API7.25 Ratings
    Integration with Salesforce.com7.26 Ratings
    Integration with Marketo7.01 Ratings
    Integration with Eloqua7.01 Ratings
    Customer Data Extraction / Integration
    Comparison of Customer Data Extraction / Integration features of Freshsuccess
    Feature
    Freshsuccess
    8.6
    6 Ratings
    Product usage8.16 Ratings
    Help desk / support tickets9.15 Ratings
    Customer Success Management
    Comparison of Customer Success Management features of Freshsuccess
    Feature
    Freshsuccess
    7.1
    6 Ratings
    NPS surveys7.02 Ratings
    Sponsor tracking7.01 Ratings
    Customer profiles7.15 Ratings
    Automated workflow8.06 Ratings
    Internal collaboration5.35 Ratings
    Customer health scoring8.16 Ratings
    Customer segmentation7.25 Ratings
    CSM Reporting & Analytics
    Comparison of CSM Reporting & Analytics features of Freshsuccess
    Feature
    Freshsuccess
    7.4
    6 Ratings
    Customer health trends9.16 Ratings
    Engagement analytics7.06 Ratings
    Revenue forecasting4.44 Ratings
    Dashboards9.16 Ratings
    User Ratings
    Freshsuccess
    Likelihood to Recommend
    6.3
    (6 ratings)