Front

Front

112 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Front	Score7.1 out of 10	N/A	Front is a communication hub that helps businesses keep the human touch in every interaction.	$29 per month per user

Pricing

Front

Starter: $29
per month per user
Growth: $79
per month per user
Scale: $99
per month (billed annually) per user
Premier: $229
per month (billed annually) per seat (50 seat minimum)

Pricing Offerings
Front
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes

No setup fee

Discount for annual pricing on Starter and Growth plans. Scale and Premier plans are annual price only.

Community Pulse
Key User Insights
	Front
Considered Both Products	Front Verified User Chose Front Front was easier to have shared inbox. It also gave us more flexibility in tagging, both tagging users and tagging the emails to triage. It was also quick to set up and get users on boarded and trained. We found it was just a more intuitive and flexible system for us. Incentivized Helpful? Patrick Blake Network System Administrator in Information Technology at ARTO (Building Materials, 51-200 employees) Chose Front Front is better for communication with the team. Incentivized Helpful? Bryan R. Zapata P. dispatcher at all-ways (Import & Export, 51-200 employees) Chose Front We switched to Front because of how simple it looked, then we realized we could tailor it to the type of business we have. I don't see us using any other tool to manage emails besides Front. Incentivized Helpful? Siddhant Salil Customer Success Manager in Customer Service at VWO (Computer Software, 201-500 employees) Chose Front I have only used Gmail in the past and Front is any day better than Gmail in terms of the interface and ease of usage. The ability to send scheduling links and comments between the email threads makes it better than Gmail. The shared inbox also makes it easier for the entire … Incentivized Helpful? Verified User Chose Front NA Incentivized Helpful? Verified User Chose Front Front's UX/UI is more intuitive. The work seems to flow better in their app. Incentivized Helpful? Verified User Chose Front A few features are very good in Front that are not in Outlook, like sharing draft content with teammates, commenting, read receipts, etc., which made us choose Front. Incentivized Helpful? Jett Austria CSM at Zoom (Information Technology & Services, 1001-5000 employees) Chose Front The tagging feature stands out. Their tagging can be quite deep and effective if it's set up properly. For example, I can pull out all the clients who [have] an issue with billing. Or better yet valued clients who [have] a specific MRR that has an issue with billing that needed … Incentivized Helpful? Verified User Chose Front Front is honestly an amazing blend of an email server and Slack, as it allows for nimble, efficient, and immediate communication between team members without needing to forward a single email back-and-forth before finally responding to a client. Front also saves time when … Incentivized Helpful? Mark Bustilla Customer Success in Professional Services at Zoom (Information Technology & Services, 5001-10,000 employees) Chose Front This is something I am not familiar but it seems like it is [available] in Gmail. Thus I cannot give any feedback about it. What I am sure about is Front works for our team and I see Zoom using the service in the Customer Success Organization in a long run. Incentivized Helpful? Jason Monroe Software Engineer in Engineering at GrowthTecno (Marketing & Advertising, 51-200 employees) Chose Front Thanks to Front, it has allowed us to have smooth and effective internal communication between departments, attaching projects, problems, and endless files without any problem. It is allowing us to have practical and soft customer support. Incentivized Helpful? Darren Mihalic Business Development Manager at Torqx Capital Partners (Venture Capital & Private Equity, 11-50 employees) Chose Front Front is better than any other tool. It is a great app to use also because of its multipurpose features. Anyone can also use this app for your customized business needs and manage your work accordingly. I feel that Front is easy to use and it is also very user-friendly due to … Incentivized Helpful? Alena Burda Senior Software Engineer in Engineering at Orion Health (Information Technology & Services, 501-1000 employees) Chose Front I love how scalable the software is. Also, Front comprises many good features that are needed for helping teams work efficiently and effectively for sales and support. Incentivized Helpful? Ben Pincus Sales Executive in Sales at Skaled (Management Consulting, 11-50 employees) Chose Front Front has been simple to implement and operate on our team. It is not possible to lose an email; it is impressive how it adapts better while being used daily. We can have excellent communication between colleagues, the percentage of evaluations, and changes in planned tasks … Incentivized Helpful? Jonatan Serna Higuera Supervisor at Edge Logistics (Transportation/Trucking/Railroad, 51-200 employees) Chose Front Front is always getting the newest capabilities of the industry [and] is never behind. Instead, it provides you with features that [you] would not even think exist. Also, it is faster than other apps [and] takes just a moment for you to get started in your daily tasks. Incentivized Helpful? Verified User Chose Front Front was not designed as a ticketing system and doesn't have great reporting tools, but the commenting and draft features were important and other platforms' versions of these features were weak or unintuitive. It should be noted that we ended up developing our own messaging … Incentivized Helpful? Patryk Odedina Loan Consultant in Sales at Better.com (Financial Services, 201-500 employees) Chose Front Front is so much simpler to search and access templates for emails or texts. Incentivized Helpful? Verified User Chose Front It offered newer features and more ways to control user communication inflow, as well as team roster management. The Front app also had a presence on the app, mobile web, and web, which was helpful for on-the-go email queue management. In short, at the time we made this … Incentivized Helpful? Tim Berman Founder and Growth Evangelist in Marketing at Big Red's Equipment Sales (Retail, 11-50 employees) Chose Front Front manages more communication channels. Incentivized Helpful? Rick Scouffas Head of Sales Operations at Sentry.io in Sales at Sentry (sentry.io) (Computer Software, 51-200 employees) Chose Front We have used Yesware. It's a really good lead prospecting tool, but doesn't have the shared inbox, or collaborative capabilities of Front. Incentivized Helpful? Verified User Chose Front Zendesk is by far the market leader here and offers a tremendous solution. It is, of course, very expensive -- especially if you require multi-brand support. Many of the other solutions (except Groove) offer some flavor of multi-brand support but they are not as good as Zendesk.… Incentivized Helpful? Verified User Chose Front We had all our leads going to a gmail account before front. Front solved so many problems that Gmail had. It was much more user friendly for somethings and it was a much more flexible software that we were able to use to meet our needs. It also has a reporting feature that … Incentivized Helpful? Tom Davies Customer Success Manager in Customer Service at SimpleLegal (Information Services, 11-50 employees) Chose Front Front is a flexible and quickly growing tool that integrates with almost every system we use. Front have been our go-to support system since we started and will continue to be for the foreseeable future. Incentivized Helpful? Verified User Chose Front Front is cleaner from an email communication standpoint. Less details are sometimes better. Hubspot is more of a CRM and that focus is key. While Front is more of a communication channel. Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

User Ratings
	Front
Likelihood to Recommend	6.5 (28 ratings)
Usability	9.0 (1 ratings)
Support Rating	9.8 (5 ratings)