Frontline Professional Growth vs. Skilljar by Gainsight

Frontline Professional Growth allows a teacher/educational specialist to organize and keep track of all the parts of their yearly evaluation (observations, SGOs, documentation log, Professional Development Plan), and Professional Development Workshops. Our district has been able to adjust the use of Frontline Professional Growth to fit our Professional Development goals as well as our evaluation systems. Frontline Professional Growth also has a Forms section so we have all of our request forms in a paperless environment. Overall, the system does a good job of helping the teacher and supervisor/administration manage the evaluation and professional development requirements for our State.

Incentivized

Skilljar is fantastic for structured onboarding processes. If you're
looking to streamline and standardize the onboarding experience for your
customers, especially for software or complex products, this platform
is a gem. It allows you to create step-by-step courses guiding users
through functionalities, reducing confusion and accelerating their
learning curve.When you need versatility in content delivery, Skilljar is spot-on.
Whether it's video tutorials, interactive quizzes, downloadable
resources, or live webinars, the platform accommodates various formats.
It's perfect for accommodating different learning styles and ensuring
engagement.

For scenarios that demand highly complex simulations or immersive
learning experiences, Skilljar's capabilities might fall short. While it
supports interactive elements, extremely sophisticated simulations
might require additional specialized software or platforms.

Incentivized

• Provides professional learning opportunities to employees.
• Easy to track and navigate users.
• Professional development that is easy to access and convenient.

Incentivized

• Unlimited courses, learning paths, quizzes, pages, plans, and certifications
• Ease of use for students, administrators, and content creators
• Customer Success and Service are top notch. The CSMs are genuinely committed to helping you achieve your metrics and goals
• Asking for and listening to customer feedback for enhancements
• Developer Center where people with little to no coding experience can learn how to use and apply HTML templates and code snippets to customize your site

Incentivized

• The configuration and startup of Frontline Professional Growth is time-consuming. I wish this was easier to get going.
• Creating forms is difficult and the form editor is hard to navigate and use. You cannot create a form yourself. That has to be created and entered into your system by Frontline, which takes more time, especially if it is an easy form you want to create.
• There needs to be a better way to save forms you are completing and being able to go right back to them at a later date. I have had teachers lose what they were doing when saving a draft and then have to start all over.
• Notifications on forms at individual levels only go out once a day, sometime around 2am. This should be instantaneous, notifying individuals as the form comes in.

Incentivized

• Would love to see parent/child courses so that when something is updated in the parent course that change is automatically reflected in the clones of that course.
• Features that allow for the translation of content to allow access to content across languages.
• Re-onboarding process when the usage of Skilljar changes hands within out company in order to address knowledge gaps.

Incentivized

I like what you are using and how we are doing it. Also, changing systems is a lot of work

Incentivized

The overall usability is great as the software is very easy to learn and navigate. After just 1 week of "playing" around in the system I felt very comfortable using it and teaching others to use it as well. Customers have also mentioned Skilljar is a much better than out previous vendor

Incentivized

Overall, Frontline Professional Growth manages observations, SGOs, documentation logs, and Professional Development Plans. In addition to these evaluation pieces, it allows our district to manage our Professional Development Workshops (in-house), Professional Development requests (for out-of-district), and many online request forms. The only real negative is that some of the menus are a bit cumbersome, and it takes several steps to get around the system.

Incentivized

The support team is great at Skilljar. Not perfect, but that can't be expected. Everyone I've worked with has been friendly, attentive, and fairly quick to respond/act. They also have a pretty sturdy set of Knowledge Base articles as well to self serve.

Incentivized

Do a good job of preparing your internal teams (IT, Salesforce, etc.) about the work they will have in the process

Incentivized

Frontline Professional Growth isn't an LMS. This is something more used on the back end to manage and track staff information regarding professional learning, workshops, and hours. This does a good job in a number of areas, but does have a learning curve and does take a good amount of time to get up and running. There are features that I wish were easier to use.

Incentivized

Skilljar provides stronger customization features, more code snippet options, more styling tools, and more effective integrations. These include Credly, Salesforce, and SCORM. Additionally, the catalog is all part of the same system, making it easy to manage. The analytics tools are also more robust, and the customer service is much more helpful and responsive

Incentivized

• Reduce lost paperwork.
• More efficient salary upgrades.

Incentivized

• Having Skilljar is improving retention—customers who completed recommended training made up 85% of our Q2'23 renewals.
• Customers who completed the recommended training make up 84% of our healthiest accounts and we've seen a 15% decrease in support ticket volume.
• Since launching Skilljar, we've seen a 16% increase in active users.