TrustRadius: an HG Insights company

Gainsight Customer Communities

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gainsight Customer Communities

    Score9 out of 10
    Mid-Size Companies (51-1,000 employees)
    Gainsight Customer Communities is a centralized destination that brings customers, resources, and products together. The hub helps users to engage, retain, and delight customers by unifying customer resources, leveraging dynamic search and AI capabilities, building an influential user community.N/A
    Pricing
    Gainsight Customer Communities
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Gainsight Customer Communities
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    Yes
    Entry-level Setup FeeRequired
    Additional Details—
    More Pricing Information
    Community Pulse
    Gainsight Customer Communities
    Considered Both Products
    Gainsight
    Chose Gainsight Customer Communities
    Gainsight was the best combination of features, service, and price. HL/Vanilla ultimately did not impress, and Khoros was more effort than our small team could manage.
    Incentivized
    Chose Gainsight Customer Communities
    Gainsight CC was a clear winner for us. Khoros was second, but we eliminated it from consideration due to cost and how hard it is to implement. Verint is a great platform, but lacks integrations. Circle is more of a small community platform and better suited to communities …
    Incentivized
    Chose Gainsight Customer Communities
    InSided tool was in our budget and provided us with more features. Other tools were way more expensive. The circle was great and cheaper and we worked with them before but InSided provided us with more features and integrations. Salesforce was almost triple the price so we have …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    User Ratings
    Gainsight Customer Communities
    Likelihood to Recommend
    9.0
    (2 ratings)