Invited by the Vendor
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
Genesys Cloud CX | Score7.9 out of 10 | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month (billed annually) per user |
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | ||||||||||
| Additional Details | Pricing plans can also be billed hourly. | ||||||||||
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| Genesys Cloud CX | |
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| Considered Both Products | |
| Key User Insights | |
| Would buy again | |
No answers on this topic | |
| Delivers good value for the price | |
No answers on this topic | |
| Happy with the feature set | |
No answers on this topic | |
| Lived up to sales and marketing promises | |
No answers on this topic | |
| Implementation went as expected | |
No answers on this topic | |
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Genesys Cloud CX | |
|---|---|
| Likelihood to Recommend | 8.6 |
| Likelihood to Renew | 9.0 |
| Usability | 8.6 |
| Availability | 8.2 |
| Performance | 8.1 |
| Support Rating | 6.2 |
| In-Person Training | 8.7 |
| Online Training | 8.4 |
| Implementation Rating | 7.0 |
| Configurability | 9.1 |
| Contract Terms and Pricing Model | 7.9 |
| Ease of integration | 8.9 |
| Product Scalability | 9.1 |
| Professional Services | 7.6 |
| Vendor post-sale | 7.3 |
| Vendor pre-sale | 7.8 |