Genesys Multicloud CX (discontinued)
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Genesys Multicloud CX (discontinued) | Score8 out of 10 | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A |
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| Editions & Modules | No answers on this topic | ||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | ||||||||||
| Additional Details | — | ||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Genesys Multicloud CX (discontinued) | |
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| Likelihood to Recommend | 8.0 |
| Likelihood to Renew | 7.9 |
| Usability | 6.9 |
| Availability | 8.0 |
| Performance | 7.1 |
| Support Rating | 8.6 |
| In-Person Training | 8.1 |
| Online Training | 7.3 |
| Implementation Rating | 3.8 |
| Configurability | 6.5 |
| Ease of integration | 1.4 |
| Product Scalability | 7.3 |
| Vendor post-sale | 7.3 |
| Vendor pre-sale | 7.3 |