Genesys PureConnect (discontinued) vs. Gravity Forms
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Genesys PureConnect (discontinued) | Score6.8 out of 10 | N/A | Genesys PureConnect was an omnichannel contact center platform that offered cloud-based or on-premise deployments. It featured a SIP-based architecture with VoIP capabilities, allowing companies to connect legacy voice systems and use existing phones. A legacy product, new users are encouraged to investigate Genesys Cloud. | N/A |
 Gravity Forms | Score8.8 out of 10 | N/A | Gravity Forms from Rocketgenius is a form builder plugin on WordPress used to add a survey feature to websites. | $59 one-time fee |
| Genesys PureConnect (discontinued) | Gravity Forms | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Genesys PureConnect (discontinued) | Gravity Forms | |||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Contact Center Software |
| |||||||||||||||||||||||||||||||||||||||||||
| Workforce Optimization (WFO) |
| |||||||||||||||||||||||||||||||||||||||||||
| Survey Format & Appearance |
| |||||||||||||||||||||||||||||||||||||||||||
| Survey Content |
| |||||||||||||||||||||||||||||||||||||||||||
| Survey Logic |
| |||||||||||||||||||||||||||||||||||||||||||
| Survey Reporting & Analytics |
| |||||||||||||||||||||||||||||||||||||||||||
| Survey Administration & Security |
| |||||||||||||||||||||||||||||||||||||||||||
| Survey Distribution |
| |||||||||||||||||||||||||||||||||||||||||||
| Genesys PureConnect (discontinued) | Gravity Forms | |
|---|---|---|
| Likelihood to Recommend | 5.3 | 10.0 |
| Likelihood to Renew | 8.6 | 10.0 |
| Usability | 7.3 | 10.0 |
| Availability | 9.1 | - |
| Performance | 8.8 | - |
| Support Rating | 4.0 | 10.0 |
| In-Person Training | 8.2 | - |
| Online Training | 8.3 | - |
| Implementation Rating | 6.1 | 10.0 |
| Configurability | 9.0 | - |
| Ease of integration | 8.1 | - |
| Product Scalability | 8.2 | - |
| Vendor post-sale | 8.8 | - |
| Vendor pre-sale | 8.8 | - |