Genesys PureConnect (discontinued) vs. Khoros Service
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Genesys PureConnect (discontinued) | Score6.8 out of 10 | N/A | Genesys PureConnect was an omnichannel contact center platform that offered cloud-based or on-premise deployments. It featured a SIP-based architecture with VoIP capabilities, allowing companies to connect legacy voice systems and use existing phones. A legacy product, new users are encouraged to investigate Genesys Cloud. | N/A |
 Khoros Service | Score8.9 out of 10 | Enterprise companies (1,001+ employees) | Khoros Service offers omnichannel engagement on publicly available channels like social, digital, chat, and voice, as well as owned online communities like Khoros Communities. The solution offers 1-to-1 and 1-to-many engagement with customers and consumers, bringing together automation through bots and human agents. Customer inquiries and support-related conversations can be routed and prioritized based on a variety of parameters, and the robust agent desktop solution… | N/A |
| Genesys PureConnect (discontinued) | Khoros Service | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | Pricing is variable based on the needs of the customer. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Genesys PureConnect (discontinued) | Khoros Service | |||||||||||||||||||||||||||||||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Genesys PureConnect (discontinued) | Khoros Service | |
|---|---|---|
| Likelihood to Recommend | 5.3 | 8.5 |
| Likelihood to Renew | 8.6 | 8.2 |
| Usability | 7.3 | 7.3 |
| Availability | 9.1 | 9.0 |
| Performance | 8.8 | 9.0 |
| Support Rating | 4.0 | 8.1 |
| In-Person Training | 8.2 | 9.0 |
| Online Training | 8.3 | 7.3 |
| Implementation Rating | 6.1 | 7.6 |
| Configurability | 9.0 | - |
| Ease of integration | 8.1 | - |
| Product Scalability | 8.2 | 8.3 |
| Vendor post-sale | 8.8 | - |
| Vendor pre-sale | 8.8 | - |