Genesys PureConnect (discontinued) vs. Nectar Desk
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Genesys PureConnect (discontinued) | Score6.8 out of 10 | N/A | Genesys PureConnect was an omnichannel contact center platform that offered cloud-based or on-premise deployments. It featured a SIP-based architecture with VoIP capabilities, allowing companies to connect legacy voice systems and use existing phones. A legacy product, new users are encouraged to investigate Genesys Cloud. | N/A |
 Nectar Desk | Score8 out of 10 | Small Businesses (1-50 employees) | Nectar Desk is call center software for a variety of industries. It includes a suite of call center software features such as call recording, IVRs and call transfers. Additionally, it integrates with CRM platforms in order to ensure that agents can work efficiently between Nectar Desk and their CRM. It also has advanced agent analytics which allow users to analyze their agents’ performance and make staffing adjustments as necessary. | $50 per month 1 agent |
| Genesys PureConnect (discontinued) | Nectar Desk | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Genesys PureConnect (discontinued) | Nectar Desk | |||||||||||||||||||||||||||||||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Genesys PureConnect (discontinued) | Nectar Desk | |
|---|---|---|
| Likelihood to Recommend | 5.3 | 8.0 |
| Likelihood to Renew | 8.6 | - |
| Usability | 7.3 | - |
| Availability | 9.1 | - |
| Performance | 8.8 | - |
| Support Rating | 4.0 | - |
| In-Person Training | 8.2 | - |
| Online Training | 8.3 | - |
| Implementation Rating | 6.1 | - |
| Configurability | 9.0 | - |
| Ease of integration | 8.1 | - |
| Product Scalability | 8.2 | - |
| Vendor post-sale | 8.8 | - |
| Vendor pre-sale | 8.8 | - |