Genesys PureConnect (discontinued) vs. Zendesk Suite
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Genesys PureConnect (discontinued) | Score6.8 out of 10 | N/A | Genesys PureConnect was an omnichannel contact center platform that offered cloud-based or on-premise deployments. It featured a SIP-based architecture with VoIP capabilities, allowing companies to connect legacy voice systems and use existing phones. A legacy product, new users are encouraged to investigate Genesys Cloud. | N/A |
 Zendesk Suite | Score8.8 out of 10 | N/A | Zendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low. | $69 per month per agent |
| Genesys PureConnect (discontinued) | Zendesk Suite | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | 20% discount available with annual pricing. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Genesys PureConnect (discontinued) | Zendesk Suite | |||||||||||||||||||||||||||||||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Genesys PureConnect (discontinued) | Zendesk Suite | |
|---|---|---|
| Likelihood to Recommend | 5.3 | 9.0 |
| Likelihood to Renew | 8.6 | 10.0 |
| Usability | 7.3 | 8.9 |
| Availability | 9.1 | 8.6 |
| Performance | 8.8 | 8.0 |
| Support Rating | 4.0 | 5.5 |
| In-Person Training | 8.2 | 10.0 |
| Online Training | 8.3 | 7.9 |
| Implementation Rating | 6.1 | 9.0 |
| Configurability | 9.0 | 9.3 |
| Ease of integration | 8.1 | - |
| Product Scalability | 8.2 | - |
| Vendor post-sale | 8.8 | - |
| Vendor pre-sale | 8.8 | - |