Get Beyond vs. Revel Systems

Excellent, excellent choice for a multi-unit franchisee of quick service restaurants. I would hesitate to recommend for a "mom and pop" type restaurant, particularly one that was not generating at least $1m in sales. I would also hesitate to recommend for a multi-unit restaurant that had legacy general ledger integration unless they were willing to spend the time and energy to re-integrate, which is not an automatic or particularly easy process.

Incentivized

When we first started looking at Revel Systems they were more restaurant friendly but they have adapted very well to our retail needs. This system is very easy to operate and maintain, from the POS to the management console. We are able to monitor and run reports for all three of our locations from one URL.

Incentivized

• Easily add and track inventory items
• Recipe management that allows for built-in costing and calorie / nutrition reporting that is often required by local, state and national regulations
• Cloud based employee scheduling ensures that staffing levels are adequate, employees are happy and surprises are limited
• Very easy to learn and train new employess

Incentivized

• Flexibility - the amount of customization that we tailored to our restaurant is unmatched in the iPad market.
• Online integration - One interface to update all menus.
• Take Out/Delivery/Sit In - able to modify orders as necessary, simple function yet unbeatable.

Incentivized

• Some custom reports can have errors in our register system is altered (time punch edits).
• Exports can't be customized by font style or size, and must be done within Excel.
• Cost. It is a big program, and we have Enterprise, plus six restaurant locations, so we have a lot of info on it.

Incentivized

• More flexible use of discounts and coupons
• More personal dedicated customer service which they went away from and went to general support even though we still pay for elevated customer service access.
• Updates do not always function properly

Incentivized

We have put an incredible amount of time into the set up, organization and clean up of this product. Now that it is working and flowing a little better, it would be inconvenient and potentially a bad move if we were to go anywhere else now.

Incentivized

It can be a bit difficult at the beginning but gets easier as long as you are taking advantage of Revel University, Help, and Customer Service when you get stuck

Incentivized

We have a support representative, and whenever I've needed help customizing a report, or some numbers aren't coming through correctly, they are only one email away. It's very timely in response. They can view our system from the backside, and have fixed problems for me with integration or just a formula wrong in one of my custom reports.

Incentivized

We got excellent support from Revel whenever we needed it. I personally worked with several Revel client support reps, and they were all extremely dedicated and helpful in assisting with any problem we had.

Incentivized

Not for this one

Incentivized

I have only used the previous program they had here when I started, called Food Trak. It's a very old system. I think it was DOS-based.

Incentivized

Revel Systems has a much more intuitive user interface and reporting suite than Micros, which was our previous POS system. It's also more equipped to handle multiple types of service than something like Square. We ultimately went with Revel because of the inventory tracking function. We thought it stacked up better against its competitors.

Incentivized

• More control for the managers, and they easily see how they affect their overall numbers. They can see labor percentages at 15-minute intervals, and that is key when controlling payroll.
• It has streamlined our corporate office duties. Each store processes their own invoices, instead of our older method of sending all invoices to the office to enter on our old software.
• I get all of my payroll hours from PeachWorks in an Excel file that I can upload to our external payroll company. That ALONE has saved me hours of manual entry.

Incentivized

• Huge ROI, we took time to implement and customize our interface and it now saves us loads of time.
• We have almost endless data to look back on and help make business decisions
• It's easy to train, which reduces labor.

Incentivized