GetFeedback

GetFeedback

35 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
GetFeedback	Score6.9 out of 10	N/A	GetFeedback from Momentive is a customer feedback solution designed to be easy-to-use, and measure the voice of the customer so companies can take action and provide an exceptional experience.	$20 per month

Pricing

GetFeedback

No answers on this topic

Pricing Offerings
GetFeedback
Free Trial
No
Free/Freemium Version
Yes
Premium Consulting/Integration Services
No

No setup fee

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Community Pulse
Key User Insights
	GetFeedback
Considered Both Products	SurveyMonkey, Inc Megan Baak Banking Officer, Client Experience Process Coordinator in Product Management at Texas Capital Bank (Banking, 1001-5000 employees) Chose GetFeedback Google Forms was very basic and didn't offer the same branding options as GetFeedback. GetFeedback gave us the ability to create a survey and have it look like our company. Google Forms just always looked like Google Forms. It wasn't individualized enough for our liking. … Incentivized Helpful? Simon Whight Platform Technical Architect in Information Technology at Zen Internet (Telecommunications, 201-500 employees) Chose GetFeedback Satmetrix actually replaced GetFeedback, by SurveyMonkey at my previous company with a lot of objection from myself. The rationale was: wanted quicker survey deployment and better analytics, neither of which was solved by bringing in Satmetrix as the issues were architectural … Incentivized Helpful? Nathan Baker Director of Recruitment and Analytics in Sales at Taylor University (Higher Education, 201-500 employees) Chose GetFeedback GetFeedback has a professional appearance and dynamic content UI that is more trustworthy than other solutions. Additionally, the transitions and branding of GetFeedback are user-friendly on any device making survey response easy to manage. Finally, Salesforce integration is … Incentivized Helpful? William Tyree CMO in Marketing at FaceFirst (Computer Software, 11-50 employees) Chose GetFeedback The only other product we have used recently is SurveyMonkey. GetFeedback has better UI, is easier to use, integrates much better with Salesforce, has better logic/workflow, and is better in almost every way. But SurveyMonkey excels at crowdsourcing data and reaching audiences … Incentivized Helpful? Verified User Chose GetFeedback It definitely has more functions than the other tools out there. I'd recommend them over most any other survey tool besides perhaps some epic one that costs thousands. For the low-cost survey option, this seems to be the best I've seen in the market so far to this date, so yeah. Incentivized Helpful? Verified User Chose GetFeedback We've actually selected both. FormAssembly gives us much more flexibility from a Salesforce integration perspective...but we like the look and feel of GetFeedback better so we tend to use that when the integration isn't as important. Incentivized Helpful? Verified User Chose GetFeedback As GetFeedback had solid integration with Salesforce, plus the Support team are so helpful, this swayed our decision. Incentivized Helpful? Scott Superko Senior Analyst, Renewals and Customer Success Operations in Customer Service at Okta, Inc. (Computer Software, 1001-5000 employees) Chose GetFeedback We used to use the survey tool that was part of Gainsight, but it didn't allow for extensive customization or branding. Other departments have used surveymonkey but there were gaps with customization and importing the data into SFDC or the data warehouse. Incentivized Helpful? Karol Clark Marketing Manager in Marketing at Soilworks, LLC - Soil Stabilization & Dust Control (Environmental Services, 11-50 employees) Chose GetFeedback At the time of our evaluation we found that the integration with our CRM just wasn't there. The pricing and the ability to customize the templates made the choice to select GetFeedback easy. Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Features

GetFeedback

Comparison of Survey Format & Appearance features of GetFeedback
Feature	GetFeedback 7.8 11 Ratings
Survey templates	7.99 Ratings
Themes	8.611 Ratings
Custom logo/branding	7.010 Ratings

Comparison of Survey Content features of GetFeedback
Feature	GetFeedback 6.1 11 Ratings
Changes to live survey	8.011 Ratings
Question design help	3.411 Ratings
Multiple question types	7.011 Ratings

Comparison of Survey Logic features of GetFeedback
Feature	GetFeedback 7.1 11 Ratings
Survey logic flexibility	7.111 Ratings

Comparison of Survey Reporting & Analytics features of GetFeedback
Feature	GetFeedback 4.9 11 Ratings
Response tracking	8.910 Ratings
Data export	7.111 Ratings
Standard reports	1.810 Ratings
Custom reports	2.49 Ratings
Analytics	4.110 Ratings

Comparison of Survey Administration & Security features of GetFeedback
Feature	GetFeedback 8.0 9 Ratings
Access controls	6.09 Ratings
Compliance	10.07 Ratings

Comparison of Survey Distribution features of GetFeedback
Feature	GetFeedback 8.0 6 Ratings
Vendor-offered crowdsourcing	9.01 Ratings
Respondent restrictions	7.06 Ratings

User Ratings
	GetFeedback
Likelihood to Recommend	7.9 (11 ratings)
Likelihood to Renew	10.0 (2 ratings)
Usability	8.0 (2 ratings)
Support Rating	10.0 (2 ratings)
Ease of integration	10.0 (1 ratings)