GitHub vs. ServiceNow DevOps

I’ve worked with Github my entire career and view it as an essential part. As a Product manager it allows me to keep track of my features, epics, issues and QA. It is easy to set up and integrate with tools such as intercom or notion.

Incentivized

Well suited to plan and apply any applications using the DevOps technology. The application keeps track of all the different stages of an application built and provides adequate support.

Incentivized

• Version control: GitHub provides a powerful and flexible Git-based version control system that allows teams to track changes to their code over time, collaborate on code with others, and maintain a history of their work.
• Code review: GitHub's pull request system enables teams to review code changes, discuss suggestions and merge changes in a central location. This makes it easier to catch bugs and ensure that code quality remains high.
• Collaboration: GitHub provides a variety of collaboration tools to help teams work together effectively, including issue tracking, project management, and wikis.

• Knowledge base is central to all internal and external.
• Easy to add articles to the KB.
• The ticketing system is central to all internal and external.
• The ticketing system is easy to use.
• The ticketing system makes it easy to ticketing data for analysis.

Incentivized

• Not an easy tool for beginners. Prior command-line experience is expected to get started with GitHub efficiently.
• Unlike other source control platforms GitHub is a little confusing. With no proper GUI tool its hard to understand the source code version/history.
• Working with larger files can be tricky. For file sizes above 100MB, GitHub expects the developer to use different commands (lfs).
• While using the web version of GitHub, it has some restrictions on the number of files that can be uploaded at once. Recommended action is to use the command-line utility to add and push files into the repository.

• I'd like to see more interaction with email. Once a ticket is closed I'd like to have an email come to me automatically and just be able to click on something to effectively close the ticket in ServiceNow DevOps after providing closing details
• I'd like in certain exceptions to be able to open tickets with time in past.

Incentivized

GitHub's ease of use and continued investment into the Developer Experience have made it the de facto tool for our engineers to manage software changes. With new features that continue to come out, we have been able to consolidate several other SaaS solutions and reduce the number of tools required for each engineer to perform their job responsibilities.

GitHub is a clean and modern interface. The underlying integrations make it smooth to couple tasks, projects, pull requests and other business functions together. The insights and reporting is really strong and is getting better with every release. GitHub's PR tooling is strong for being web based, i do believe a better code editor would rival having to pull merge conflicts into local IDE.

Incentivized

It's a testament to how easy it is to use GitHub and how many others use it that you can pretty much find the answer to any problem you have by searching online. Consequently, I've never needed to use their support. It's an incredibly easy tool to set up initially, so it won't require much onboarding expertise to get started.

Incentivized

GitHub comes handy in terms of usage and capabilities, it is easy to use and quite a user friendly tools when it comes to user experience, with limited UI/UX and it has vast exposure when it comes to third party integration and being quite mature and yet evolving and popular tool many other platform provide easy integration with the platform and make first choice for many tools architects.

Incentivized

ServiceNow DevOps is easier to use and understand, and we can manage everything in comparatively less amount of time. It's very user-friendly. Tracking activities and ticket creation is a lot better in ServiceNow DevOps

Incentivized

• GitHub has made branching much easier for our dev team. Easy branching makes it easier for us to gain all the benefits of source control while giving us the flexibility to decide what features/branches we want to go in any particular release.
• Integration with third-party tools like Azure DevOps has allowed us to streamline workflows and gain the benefits of automated testing whenever a commit is made.
• GitHub has also raised visibility with its integration with our Sprint boards. We can easily jump to a commit from a work item.

Incentivized

• Cohesive and efficient communication.

Incentivized