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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gladly CX Platform

    Score8 out of 10
    N/AGladly Software headquartered in San Francisco offers their omnichannel customer service platform, providing one platform to oversee customer correspondences and also provide customer self-help.

    $38

    Per Month Per User

    Pricing
    Gladly CX Platform
    Editions & Modules
    Task Based
    $38.00
    Per Month Per User
    Customer Facing
    $150.00
    Per Month Per User
    Offerings
    Pricing Offerings
    Gladly CX Platform
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeOptional
    Additional Details
    More Pricing Information
    Community Pulse
    Gladly CX Platform
    Considered Both Products
    Gladly Software
    Chose Gladly CX Platform
    First of all, the ease of the platform, the way it helps us to make our job faster as they have the customer information on the left of our screenand we have it linked to Shopify. The fact that this program has helped our productivity is amazing, and also, during peak season, …
    Incentivized
    Chose Gladly CX Platform
    Gladly is in a league of its own. None of the other companies I have rated can stack up to Gladly's abilities. You can communicate with customers and coworkers alike. This makes it easy for everyone to be able to be on the same page no matter the topic discussed.
    Incentivized
    Chose Gladly CX Platform
    Gladly truly delivers what other vendors promote:
    • True Omnichannel support.
    • Easy to use UI.
    • Robust reporting.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    Gladly CX Platform
    Incident and problem management
    Comparison of Incident and problem management features of Gladly CX Platform
    Feature
    Gladly CX Platform
    8.0
    2 Ratings
    Organize and prioritize service tickets5.02 Ratings
    Expert directory10.01 Ratings
    ITSM collaboration and documentation10.02 Ratings
    Ticket creation and submission10.01 Ratings
    Ticket response5.01 Ratings
    Self Help Community
    Comparison of Self Help Community features of Gladly CX Platform
    Feature
    Gladly CX Platform
    10.0
    1 Ratings
    External knowledge base10.01 Ratings
    Internal knowledge base10.01 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Gladly CX Platform
    Feature
    Gladly CX Platform
    10.0
    2 Ratings
    IVR10.02 Ratings
    Social integration10.02 Ratings
    Email support10.02 Ratings
    Help Desk CRM integration10.02 Ratings
    User Ratings
    Gladly CX Platform
    Likelihood to Recommend
    10.0
    (2 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    Support Rating
    10.0
    (1 ratings)