TrustRadius

Glow vs. Verint Voice of the Customer

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Glow
Score 0.0 out of 10
Mid-Size Companies (51-1,000 employees)
Glow offers an easy-to-use platform that allows you to create your own surveys, analyse the data and share the insights with who you want. In addition to the survey creation tool, the vendor also offers: Proven research/feedback methodology kits, access to a variety of audience methods, a powerful and intuitive analysis tool, a database of accredited Glow service providers who can assist with your research needs and industry Dynamic Reports which provide access to the underlying data for…
$0
per account
Verint Voice of the Customer
Score 10.0 out of 10
N/A
Verint® Experience Management™ empowers CX Leaders to optimize customer experiences in real-time. With Verint Experience Management, companies can listen everywhere, act immediately, and analyze. Verint offers prescriptive XM solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences.N/A
Pricing
GlowVerint Voice of the Customer
Editions & Modules
Glow Free Plan
$0.00
per account
Glow Premium Plan
$50.00
per account
No answers on this topic
Offerings
Pricing Offerings
GlowVerint Voice of the Customer
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
GlowVerint Voice of the Customer
Considered Both Products
Glow

No answer on this topic

Verint Voice of the Customer
Byron Conner | TrustRadius Reviewer
Byron Conner
Assistant General Manager
Chose Verint Voice of the Customer
ForeSee offers data that is complimentary to Domo. ForeSee wins on ease of use, simple navigation and practical data from the consumer! ForeSee could be deadly when paired with Domo. The ability to pair sales with customer engagement visually is a valuable tool. ForeSee has …
RP
Richard Perroset
Senior Marketing Leader
Chose Verint Voice of the Customer
OpinionLab is more popular than ForeSee with small companies and startups (1-50 employees), while Foresee is more suited for medium-sized companies (51-1000 employees) as well as with large to enterprise companies (1000+ employees). OpinionLab integrates with IBM Tealeaf and …
Dieter Davis | TrustRadius Reviewer
Dieter Davis
Director, Analytics
Chose Verint Voice of the Customer
OpinionLab is one of the few out there that does two things very well in it's space: 1. Customer Feedback - just feedback, not surveys. Feedback is free text without more than one or two structured questions. Most survey systems offer too many options, and their reporting is …
Best Alternatives
GlowVerint Voice of the Customer
Small Businesses
Square 9 Softworks
Square 9 Softworks
Score 9.1 out of 10
Sogolytics
Sogolytics
Score 9.0 out of 10
Medium-sized Companies
Qualaroo
Qualaroo
Score 6.1 out of 10
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Enterprises
Verint Voice of the Customer
Verint Voice of the Customer
Score 10.0 out of 10
Quadient Inspire
Quadient Inspire
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GlowVerint Voice of the Customer
Likelihood to Recommend
-
(0 ratings)
10.0
(0 ratings)
Likelihood to Renew
-
(0 ratings)
9.7
(0 ratings)
Usability
-
(0 ratings)
8.8
(0 ratings)
Support Rating
-
(0 ratings)
9.1
(0 ratings)
User Testimonials
GlowVerint Voice of the Customer
Likelihood to Recommend
No answers on this topic
Verint Voice of the Customer is very well suited for measuring how satisfied (or dissatisfied) the customer base is in close to real time. Also well suited for identifying pain points across the experience. Not sure if the platform is well suited for measuring multiple interactions for a specified journey or a specific audience experiencing a specific journey
Verified User
Anonymous
Read full review
Pros
No answers on this topic
  • Provides for a layered feedback strategy
  • Allows for seemless integration with our CX tools to pair words with behavior
  • Measures satisfaction
Eileen S. Catalano | TrustRadius Reviewer
Eileen S. Catalano
Lead Digital CX Analyst
Read full review
Cons
No answers on this topic
  • Integrating with Google Analytics did take several sessions with their support team, so that could use improving
  • Needed additional assistance from their technical team because of the configuration
  • Limited customization for standard deployment survey templates. Some reports are a bit outdated
RP
Richard Perroset
Senior Marketing Leader
Read full review
Likelihood to Renew
No answers on this topic
The cost versus product is a good value, so it all depends on the customer's needs/wants, and of course, budget
Alex Corzo | TrustRadius Reviewer
Alex Corzo
Senior Manager, Digital Marketing
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Usability
No answers on this topic
First and foremost It’s easy to use. The Visual dashboard is great and simple to navigate!! The amount of info is thorough and collected timely if not in real time . I have even used it to contact a customer about an experience they had. I was able to ask why they chose the ratings they did on the survey
Byron Conner | TrustRadius Reviewer
Byron Conner
Assistant General Manager
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Support Rating
No answers on this topic
Every support contact I have had, be it by email, live chat or phone, I have had my issue resolved very quickly, efficiently and professionally by a knowledgeable and well trained support team member. Having worked in technical support many years ago myself, I can appreciate the level of service and quality of support offered by Verint. I would, without hesitation, say that Verint offers one of the best support experiences out there.
Ahmad Rahman | TrustRadius Reviewer
Ahmad Rahman
Sr. Web Analyst
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Alternatives Considered
No answers on this topic
OpinionLab is more popular than ForeSee with small companies and startups (1-50 employees), while Foresee is more suited for medium-sized companies (51-1000 employees) as well as with large to enterprise companies (1000+ employees). OpinionLab integrates with IBM Tealeaf and Digital Analytics, Salesforce Sales Cloud and FullStory, while Foresee integrates with Nebula CX and UserVoice. Depending on the size of your company and other platforms you need to integrate with it, let those help you decide which of these multi-channel customer experience analytics platform are best for your company.
RP
Richard Perroset
Senior Marketing Leader
Read full review
Return on Investment
No answers on this topic
  • Collect data around our login experience where eventually we were able to release a GPE directing customers to utilize our virtual assistant
  • Verbatim around the claims experience allowed us to update our Claims Status page to provide more detailed, transparent information to the customer around the status of their claim.
Verified User
Anonymous
Read full review
ScreenShots

Glow Screenshots

Screenshot of On the My Projects dashboard, users can manage their projects by creating folders to hold their surveys.Screenshot of Inside a Project Folder, users can select which survey they wish to edit, preview, share or analyse response results.Screenshot of From the Survey Kits dashboard, users can access a variety of survey templates to streamline their survey creation process. By using a template, users can deploy a survey in as little as 15 minutes.Screenshot of Users can edit, preview, deploy and analyse their survey all within the same screen.Screenshot of When users click on a question within their survey, a pop up appears to enable them to edit that particular question.Screenshot of Users can access a range of bespoke industry reports with prepackaged insights to deepen their knowledge across a variety of topics.