GoDaddy vs. Microsoft 365 Business Premium

I have purchased domains through a few different sites over the years and the ones I purchased from other companies, I always had issues with. The ones I have purchased through GoDaddy were no problem at all. They have easy help pages that helps you set up step-by-step no matter where you will use your domain. I now only purchase them from GoDaddy. They also have coupon codes where you can sometimes get them for 99 cents, especially if you are a new user.

Incentivized

Microsoft 365 Business Premium is well suited to any size organization and is a must-have for business purposes. It is a vital component for the majority of work software needs, as the Microsoft 365 Business Premium package has apps to handle needs that I didn't know we had. It is a great way to provide the required software programs to teams, especially those that work remotely due to the great sharing capabilities built into it. Furthermore, the nonprofit program provided our small nonprofit with vital components for our remote work, while allowing us to keep our donated funds going directly to our mission.

Incentivized

• Customer service is definitely number one here. The fact that they are open for calls 24/7 and have a great support team is a really nice thing to have when you aren't fully versed in all things domains/cpanel/email etc. They also usually answer quickly.
• Ease of use throughout the website. It's made for the non web savvy individual, clear and instructive for proper usage.
• I think they know their target market well and it's nice to see that their website shows just that.

Incentivized

• Work remotely with ease
• All documents readily available
• This software can be used on any device
• Very user friendly and efficient
• Confidence in Microsoft brand performance and dependability
• Cost effective with always having the latest updates without having to purchase a new software package
• Customer service is outstanding

Incentivized

• Support agents are woefully undertrained, even in knowledge of their own products.
• Support agents will always try to upsell you, even when you're dealing with an urgent, high-impact issue.
• There's no guarantee of uptime, and there will often be gaps in service as part of normal procedures.

Incentivized

• The only thing that is a bit cumbersome is that it doesn't seem that you can save files directly to programs like one drive if you aren't using a Microsoft program to generate the document. An example of this would be if I am working in a PDF in our PDF Program I have to first save it to my desktop and then drag it into one drive. I end up with duplicates and that can sometimes make it hard to remember which is the most up-to-date.

Incentivized

GoDaddy is the number one player in town. They have the most competitive and best pricing on everything from domain name registration to hosting packages that are very affordable. But of course due to inflation and everything going up in price today GoDaddy has raised their rates but nothing ever comes back down.

Incentivized

It is part of the organisation now. It provides and rich feature set and requires a relatively low amount of administration.

Some integration could be much cleaner and smoother. Seems it used to be easier. Plus, they took away the catch all email feature.

Incentivized

The basic apps are straightforward and easy to use, especially since they have been around so long. I'm referring to the basic apps like Outlook, Excel, Word, PowerPoint, OneNote, etc. Other features such as Microsoft Teams and Sharepoint Sites, Sharepoint Lists, Sharepoint Groups, etc. all require a higher level of knowledge to both implement and use properly

Incentivized

They are also available. They never have any outages or anything that I've yet to experience.

Incentivized

Like I said before they are the BEST! nothing slows them down.

Incentivized

In the last 5 years, Microsoft has come a long way. The performance of the products has become more and more user-friendly and it seems that the feedback provided by the user community is being listened to and worked on. The processes are very fast and seamless. There are negligible errors and doesn't slow the systems down.

Incentivized

I think a lot of companies can learn from GoDaddy's support team. I have found:

• Chat or phone support is almost always available.
• Their agents are friendly and helpful.
• Their agents seem to care and be knowledgeable about a wide range of issues.
• I rarely have to escalate my problem to get the support that I need.
• If they can't help me, then they can tell me why something is happening and direct me to resources that can fix my problem.

Incentivized

As mentioned elsewhere in the review, Microsoft has historically paid attention to community feedback and issues, but timeliness can improve, and so can the addressing of long-standing issues about which many users have said "I have this issue too!" but no official solution exists. For issues that do have a solution, however, the solution is usually not difficult to find, and the explanation of features on Microsoft's website can mitigate many problems.

Incentivized

GoDaddy is able to be integrated from these various platforms. I haven't used much of other services such as Host Gator, but GoDaddy's relative ease of use makes it a relatively simple platform for your small business needs. It does not quite plug and play, but it's not too far off, either.

Incentivized

We selected Microsoft 365 Business Premium as it provides a better integration that aligns better with the needs of our company. Another obvious plus is that our staff was used to Microsoft Office so switching to Microsoft 365 Business Premium offered an almost seamless transition. The addition of Team and the SharePoint libraries sealed the deal as we were able to migrate our entire infrastructure from on-premise to the cloud thereby simplifying administration, backups and ultimately reducing costs.

Incentivized

Their customer service is easily reachable. Someone is always available to help you at any given time 24 hours a day. They are simply the best in the whole wide world. They have the best engineers and support team. Whatever I need they are there to help and assist along the way every time.

Incentivized

• Definitely a positive ROI because we are able to have a website to get information out there in addition to our social media pages. It brings everything together in one place. Companies with websites are way more credible than those without.
• We are planning on hosting our online store through GoDaddy, as well, which will also increase our ROI.

Incentivized

• Positive: we do not spend money or time on training for new users to start using it
• Positive: it can be used on any device, we should not buy computers or special equipment to be able to use these programs safely and freely.
• Negative: there are some tools within the programs that do not work well, or that get out of configuration when disconnecting from the internet.

Incentivized