GoodHire vs. Truework

GoodHire is well suited for those who need to run quick background checks and want the results neatly laid out and summarized. It's good for running one-off background checks, and having the ability to cancel/update them as you see fit. It's perfect if you want to connect it to your HRIS system as well.

It's not ideal for those who need to run a large amount of background checks at one time.

Incentivized

Truework may not be ideal for companies with a large quantity of complex earning codes, as the code mapping can get messy. We've found some difficulty with finding a solution for international companies we have acquired. Otherwise, Truework has suited us very well, and sends us emails to complete verifications for someone they can't find in the records we've sent over. We utilize a good number of contractors and we've decided not to send that information to Truework, so we always need to do those manually when Truework lets us know the associate in question can't be found.

Incentivized

• Ease of use - very easy to enter in employee data and they find it easy to use.
• Customer service - when needing something, tends to be very responsive
• Pricing - cost is similar compared to other background check and drug companies

Incentivized

• Turnaround time
• The extra associate authorization step
• The ability to edit and create new letter templates specific to our business needs

Incentivized

• I would prefer that you enter the employee or person's information first and then be taken to the area where you "pay".
• If the SSN isn't a match it would be nice to have the opportunity to re-check or update the information vs having to pay for a new BC all over again.

Incentivized

• Truework was not able to set up a file feed with our HRIS system. The project was very expensive when we worked with our system vendor.
• We are sharing files via SFTP but, all files are not view able after uploading.
• We have outsourced our administrative work but the system is not fully automated. We do need to transfer files via SFTP a couple of times every week.

Incentivized

Very dependable and thorough

Incentivized

Haven't had any issues with Goodhire's customer support.

Incentivized

Truework has been recognized by Forbes as a fastest growing company. They are willing to expand their business and build new relationships. During negotiation they gave us a good deal, which shows that they are willing to let the customer evaluate their services over time. The team is also very prompt in responding to questions and proactive in initiating questions for clarification.

Incentivized

Because GoodHire and BambooHR, our HRIS, are integrated, I can request a background check without having to log out of what I am doing, and Bamboo is updated as the findings are received. It increases productivity. The time it took to upload new candidates was the key issue that the integration is resolving.

Incentivized

We worked with only a few vendors. Truework gave a pretty good deal and we were happy with their sales representative, so it was a clear choice. Some of the things we liked about Truework was that some of its clients had the same HRIS system as ours. The data that they requested in the format was easily admissible. The main factor by far was the price and cost savings.

Incentivized

• There has not been anything I have disliked so far. It is a great thing to use.
• The ongoing alerts have been a positive thing to be able to rely on.
• It has been positive that we can order background checks and get the results quickly. Generally in about 3 days. You get to build your own specific background check you would like and choose from various things.

Incentivized

• It has a positive impact on business by quick hiring.
• It has a positive impact on quick verification process.
• Integrated with HR portals like Gusto and Zenefits.