Goodworld vs. Jive

I'd recommend the Goodworld platform for almost any scenario of online giving. It's definitely well suited for smaller grassroots organizations as it isn't cost-prohibitive, and helps get you up and running to process donations quickly. Their customer service has been great with fast response times and helping me get things sorted out quickly so there is not downtime for our front-end users. I'd say the only real challenge we experienced to date is regarding in-person events that need a point of purchase/donation swiper. For live events we still need to work out the particulars and I expect Goodworld will come up with a few options soon.

The content in the news section isn't totally responsive - meaning if I have a small window taking up half my screen, the images for the headline articles may not load properly and when I maximize that window, it's left with ugly half-loaded images. Also, the collaboration feature for Office documents is great in theory but tends to cause more pain than it's worth to just download the document and open it separately in Word or Excel.

Incentivized

• Easy to customize and design campaigns that fit our branding.
• Easy to integrate onto our website without having to call developers.
• Able to share via social media in a streamlined fashion.

Incentivized

• Jive makes it easy to create new pages for administrators.
• Jive makes it easy to manage users in one area and simple to navigate administration user interface.
• Jive is a really good concept, the idea behind jive creates a great main hub in an organizaiton.

Incentivized

• I don’t really have any dislikes. The only time I have trouble with something is creating the appropriate graphics that work across all devices, especially mobile devices. It can be a bit cumbersome.

• Search functionality is very weak
• The information architecture and taxonomy doesnt allow for easy discoverability of content
• It's hard to navigate the and find spaces/groups that I already know about
• The main profile/interface does not allow easy access to key tasks or common tasks.

It's the best deal on the best suite of tools.

Incentivized

There are always external factors that can impact this decision but currently, the Jive platform is maintaining its lead in the market place in this area. If the innovation in this space by Jive continues, then this number will remain high. Integration with other systems and adaptability to changes in the market or in client needs will also make this decision hard to predict more then 6 months into the future

It was very cumbersome to generate reports. Often I had to run several reports and then merge them offline to get what I needed.

Reporting granularity is also lacking

Uptime was OK. But there was one day that the system crashed for a whole day. Our company was unable to operate. And all the plugins to word/excel froze causing those systems to freeze.

Jive posted a statement to the media saying all customers were up, but we were not.

The product worked as designed. It just didn't work for our needs.

They did an OK job when I needed them. Except for the one day the system went down. Jive pointed the finger at the hosting company, and the hosting company pointed the finger at Jive. No reliable information came to us.

Jive online training is there. It is OK/average. I feel some other companies are doing better. It is not a piece that is required to have a successfully implementation, but it could be useful to improve it

If I did this over, I would hire out the implementation. They know the best practices and could have guided us to make an easier to use setup.

We are a development team of about 8 people, located in different areas. We liked Goodworld because it was easy to use for all of us, each being in charge of our own event, but using the same information. It has a dashboard that will show overall numbers and statistics.

Incentivized

I honestly don't recall what we briefly used before Jive - it wasn't good and didn't last long. I think it was under-utilized because you couldn't really do a whole lot with it. Jive does pretty much everything we need it to do, so for that reason alone, Jive is the superior tool.

Incentivized

• Through partnering with Goodworld we have been able to steward nearly $2.4 million to nonprofit organizations nationwide in the past 18 months
• We have leveraged the Goodworld platform to significantly improve our response time to partner requests and social issues or natural disasters like giving to support Ukraine
• The platform allows us to overlay strategy with technology for greater community impact with at least 45 companies every year

Incentivized

• Makes us seem bigger than we are.
• Makes it so the person that manages this part of the business can go on vacation and can pass on these duties to other people when he is gone.
• Helped us fulfill MSA requirements from our clients to have phone support. Couldn’t have closed some of our deals without it.

Incentivized