Google AppMaker was a low-code development environment. App Maker is included with G Suite Business and Enterprise editions, as well as with G Suite for Education. It was discontinued in early 2021.
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ServiceNow Now Platform
Score 9.1 out of 10
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The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.
App Maker is really kind of new in its own space. We haven't seen the level of functionality, nor the deep integrations, with anything else. It can replace a lot of products, and we've seen it in place in many applications across our organization, so it's been able to reduce …
I used ConnectWise previously as a ticketing module prior to a company acquisition where our new parent company moved us from ConnectWise to ServiceNow Now Platform because it was the tool they were using. All of our core functionality remained in moving between the tools, …
The ServiceNow Now Platform is more customizable to meet your organization's specific needs and expectations. However, if you need a system that is already specialized for a specific application, you may choose something else like IBM solution. A good price offer or partnership …
After running with the BMC platform for over a decade, we switched to ServiceNow Now Platform for multiple reasons. It's placement over BMC in the Gartner Magic Quadrent, it's ease of use and development were among the top reasons. In my opinion, BMC has not aged/grown well …
ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is …
When I assumed my territory (Brazil) at Nuvolax, ServiceNow Now Platform was already implemented, so I haven't had the choice to participate in the selection of the tool. Still, I can compare with other tools I had to use in my previous companies. With ServiceNow Now Platform, …
In the past, I've used Remedy and the organization was using Spiceworks for years. I was so used to those platforms that when we started the search, I was honestly, completely biased towards those two. After comparing features side by side, going through user trials and …
ServiceNow was chosen as replacement for Microsoft Project , due to better licensing model, more flexible configuration of the project stages and components, better API with Azure DevOps. Also ServiceNow is best in the area of Incident and Service management systems and the …
I've used Freshservice which is very similar to ServiceNow. I can definitely say ServiceNow performs better in a larger environment. Freshservice is usually used in smaller organization or less complx environment. Plus the ServiceNow reporting and dashboard features are more …
App Maker is exceptionally strong when you need things to just get done, but your internal development team has a full queue. Or maybe you don't even have an internal development team! If you need a check-in system, an applicant tracking system, an office cleaning checklist with notifications and reports, etc. you can use App Maker to throw something together and make sure your team can use it. You can also collaborate on it, so teams can make this part of their process improvement goals.
Using it in the application support team is worth it as it is capable of carrying a lot of information. But using it for a Service Desk operation might not be of much use as it won't be used up to its full potential and will be costly as compared to other alternatives available in the market.
Minimal coding experience required. Javascript is a must-have, but the documentation is excellent, and once you're past the learning curve, it's great!
Great WYSIWYG editor. It's easy to see the layout and still have deep control over what you're putting together.
Excellent integrations with G Suite. There are methods built-in that allow you to easily authenticate and work with the G Suite APIs.
It helps put manage the request really well. It is easier to create a request, track the request and manage the request. It doesn't get lost into a pile of requests.
We've already pre-setted some settings into our ServiceNow. So it automatically assigns the level of urgency and mentions on the ticke if its a high or low priority request.
I really like the ServiceNow dashboards. They ate setup in a really nice way. The dashboards show the real time data aswell as old data incase if we need to see if there is a pattetn in the request or to fix any recurring issue.
Definitely not for beginners. App Maker certainly isn't usable by "everybody," but it's excellent for those who are willing to learn and get their hands dirty!
Experienced developers will have issues. The target user is someone who doesn't want to (or know how to) use something like App Engine or Kubernetes. People with more experience will certainly see limitations and find it difficult to use to the fullest extent.
Data sources can be iffy to manage. It used to be that App Maker would use a sheet or "Drive table" as a data source, but it now requires a GCP data source like CloudSQL.
Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform
Tutorials on how to be the best at reporting in servicenow
Guided tour functionaltiy is a bit rigid and could use more workflow capabilities
Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.
While we are very likely to renew, we are also assessing if we should renew all of what we currently subscribe to as we try to reduce costs. Some parts of the business feel there may be a better tool out there to fit their process requirements. We are currently working with them to identify what those requirements are to see if it makes sense while also pointing out a reduced cost of tooling is not always the best fit if we have an increased cost of customization and maintenance between tools.
ServiceNow is a web platform that does not require any installation on a customer's computer. It is very easy to use and it is user-friendly. The customer started to open incidents very fast without investing time and money in training. Customer loves the dashboard at the startup where they can see all their open incidents or look at KB articles for any issue.
App Maker is a very "do it yourself" platform. There is a huge amount of documentation and plenty of examples to begin learning, plus a vast community support through StackOverflow that can assist anywhere that you're stuck, but the great thing is that it's all up to you. If there are specific features that don't work, Google is always there to help troubleshoot.
The platform is provided as a SaaS solution and support from the vendor has been good. There are regular software releases with bug fixes, new features and enhancements, and furthermore we are given the opportunity to fully test these before rolling these new releases out into the production environment to minimise the risk of business disruption
We went through a re-implementation last year with a partner and were very pleased with the outcome. We looked at several partners and chose one that was able to provide an entire scope and cost upfront of what would be required to complete our requirements. We worked very closely with the dedicated team assigned to our project throughout the process and they fully delivered on all of our requirements that we presented in the initial scope.
App Maker is really kind of new in its own space. We haven't seen the level of functionality, nor the deep integrations, with anything else. It can replace a lot of products, and we've seen it in place in many applications across our organization, so it's been able to reduce our spend on products that offer specific functionality and still need to be customized.
ServiceNow was chosen as replacement for Microsoft Project , due to better licensing model, more flexible configuration of the project stages and components, better API with Azure DevOps. Also ServiceNow is best in the area of Incident and Service management systems and the proof of concept with Jira and incident.io were not successful and we kept relying on ServiceNow. ServiceNow is much more scalable than MS Project for constantly growing enterprise companies for both employee and external contractor type personas.
We have seen a reduction in time spent on manual processes by being able to automate functions in Google Sheets, take input with special functionality, and have App Maker do the work for us.
We have seen the internal development queue decrease, which allows us to focus on larger projects that couldn't be handled by App Maker.
We have seen ownership and process improvements increase in certain departments, as they are able to get to work themselves.
The biggest positive impact ServiceNow has made to our organization is reduced IT support cost. When we didn't use ServiceNow, we needed a bigger support team. Now we don't need as many support employees.
The other positive impact that I've noticed is faster solutions to any problems. ServiceNow makes very easy to resolve IT issues, in a efficient way. The tickets are organized in a way that the higher priority tickets get worked on quicker.
The dashboard has also made the job easy to find a recurring problem from its core and fixing it forever so that we don't repeatedly get the same issues again and again
