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Google Cloud Contact Center AI vs. Microsoft Azure

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Google Cloud Contact Center AI

34 Reviews and Ratings

Microsoft Azure

1,010 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Cloud Contact Center AI

    Score7 out of 10
    		N/AGoogle has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by…N/A

    Microsoft Azure

    Score8.4 out of 10
    		N/AMicrosoft Azure is a cloud computing platform and infrastructure for building, deploying, and managing applications and services through a global network of Microsoft-managed datacenters.

    $29

    per month

    Pricing
    Google Cloud Contact Center AIMicrosoft Azure
    Editions & Modules
    No answers on this topic
    Developer
    $29
    per month
    Standard
    $100
    per month
    Professional Direct
    $1000
    per month
    Basic
    Free
    per month
    Offerings
    Pricing Offerings
    Google Cloud Contact Center AIMicrosoft Azure
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—The free tier lets users have access to a variety of services free for 12 months with limited usage after making an Azure account.
    More Pricing Information
    Features
    Google Cloud Contact Center AIMicrosoft Azure
    Contact Center Software
    Comparison of Contact Center Software features of Google Cloud Contact Center AI and Microsoft Azure
    Feature
    Google Cloud Contact Center AI
    8.4
    13 Ratings
    Microsoft Azure
    -
    Ratings
    Agent dashboard8.513 Ratings00 Ratings
    Validate callers7.911 Ratings00 Ratings
    Outbound response8.211 Ratings00 Ratings
    Call forwarding8.611 Ratings00 Ratings
    Click-to-call (CTC)8.911 Ratings00 Ratings
    Warm transfer8.810 Ratings00 Ratings
    Predictive dialing8.39 Ratings00 Ratings
    Interactive voice response8.411 Ratings00 Ratings
    REST APIs7.211 Ratings00 Ratings
    Call scripts8.111 Ratings00 Ratings
    Call tracking8.411 Ratings00 Ratings
    Multichannel integration8.712 Ratings00 Ratings
    CRM software integration8.711 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Google Cloud Contact Center AI and Microsoft Azure
    Feature
    Google Cloud Contact Center AI
    8.5
    13 Ratings
    Microsoft Azure
    -
    Ratings
    Inbound call routing8.312 Ratings00 Ratings
    Omnichannel inbound routing8.111 Ratings00 Ratings
    Recording8.813 Ratings00 Ratings
    Quality management8.911 Ratings00 Ratings
    Call analytics9.012 Ratings00 Ratings
    Historical reporting9.011 Ratings00 Ratings
    Live reporting8.410 Ratings00 Ratings
    Customer surveys8.18 Ratings00 Ratings
    Customer interaction analytics8.410 Ratings00 Ratings
    Infrastructure-as-a-Service (IaaS)
    Comparison of Infrastructure-as-a-Service (IaaS) features of Google Cloud Contact Center AI and Microsoft Azure
    Feature
    Google Cloud Contact Center AI
    -
    Ratings
    Microsoft Azure
    8.5
    19 Ratings
    Service-level Agreement (SLA) uptime00 Ratings9.018 Ratings
    Dynamic scaling00 Ratings8.018 Ratings
    Elastic load balancing00 Ratings9.017 Ratings
    Pre-configured templates00 Ratings8.017 Ratings
    Monitoring tools00 Ratings8.418 Ratings
    Pre-defined machine images00 Ratings8.016 Ratings
    Operating system support00 Ratings8.818 Ratings
    Security controls00 Ratings9.018 Ratings
    Automation00 Ratings8.016 Ratings
    User Ratings
    Google Cloud Contact Center AIMicrosoft Azure
    Likelihood to Recommend
    8.5
    (13 ratings)
    8.8
    (88 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    10.0
    (16 ratings)
    Usability
    9.0
    (1 ratings)
    9.4
    (28 ratings)
    Availability
    -
    (0 ratings)
    6.8
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    8.1
    (28 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.0
    (2 ratings)