Google Cloud Contact Center AI vs. Sobot Contact Center Solution
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Google Cloud Contact Center AI | Score7 out of 10 | N/A | Google has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by… | N/A |
 Sobot Contact Center Solution | N/A | Enterprise companies (1,001+ employees) | Sobot offers contact center solutions, including both customer service and marketing. Sobot's products include AI Chatbot, Live Chat, Voice, Ticketing, and WhatsApp Business API. | $50 per month |
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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| Google Cloud Contact Center AI | Sobot Contact Center Solution | |
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| Likelihood to Recommend | 8.5 | - |
| Likelihood to Renew | 9.0 | - |
| Usability | 9.0 | - |