Google Cloud Contact Center AI vs. Softphone.Pro
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Google Cloud Contact Center AI | Score7 out of 10 | N/A | Google has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by… | N/A |
 Softphone.Pro | N/A | N/A | A VoIP Softphone for Business compatible with any VoIP provider, PBX, CRM, or industry software. It's suited for use in call centers, sales teams, and helpdesks, and features instant click-to-call, integrations, enhanced BLF, event handlers, online reporting, call and screen recording, and numerous other features that support call center agent work and monitoring. | N/A |
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Google Cloud Contact Center AI | Softphone.Pro | |
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| Likelihood to Recommend | 8.5 | - |
| Likelihood to Renew | 9.0 | - |
| Usability | 9.0 | - |