Google Cloud Contact Center AI vs. TransUnion TruContact
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Google Cloud Contact Center AI | Score7 out of 10 | N/A | Google has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by… | N/A |
 TransUnion TruContact | N/A | N/A | TransUnion's TruContact communications and contact center products help restore trust in communications, enhance customer outreach with authoritative identity, and streamline delivery of telecom connectivity services. TruContact includes products from Neustar Communications and Contact Center Solutions. | N/A |
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Google Cloud Contact Center AI | TransUnion TruContact | |
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| Likelihood to Recommend | 8.5 | - |
| Likelihood to Renew | 9.0 | - |
| Usability | 9.0 | - |