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Google Cloud Speech-to-Text vs. Zoom Contact Center

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Google Cloud Speech-to-Text

55 Reviews and Ratings

Zoom Contact Center

28 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Cloud Speech-to-Text

    Score8.3 out of 10
    		N/ASpeech-to-Text on Google Cloud is a tool used to convert speech into text using an API powered by Google’s AI technologies. The vendor states users can transcribe content in real time or from stored files; deliver a better user experience in products through voice commands; and, gain insights from customer interactions to improve service.

    $0.02

    per min

    Zoom Contact Center

    Score8.2 out of 10
    		N/AZoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. It includes intelligent self-service and routing, a unified communications and contact center, and video optimized high-touch engagements.

    $69

    per month per user

    Pricing
    Google Cloud Speech-to-TextZoom Contact Center
    Editions & Modules
    Speech-to-Text V2 API
    $0.016
    per min
    Speech-to-Text V1 API
    $0.024
    per min
    Essentials
    $69
    per month per user
    Premium
    $99
    per month per user
    Elite
    $149
    per month per user
    Offerings
    Pricing Offerings
    Google Cloud Speech-to-TextZoom Contact Center
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsSpeech-to-Text V1 API V1 offers data residency for multi region only. Models include short, long, phone call, and video. V1 does not include audit logging. New customers get $300 in free credits and 60 minutes for transcribing and analyzing audio free per month, not charged against your credits. Speech-to-Text V2 API V2 offers data residency for multi and single region. Models include short, long, telephony, video, and Chirp. V2 does include audit logging and support for customer managed encryption keys.—
    More Pricing Information
    Features
    Google Cloud Speech-to-TextZoom Contact Center
    Contact Center Software
    Comparison of Contact Center Software features of Google Cloud Speech-to-Text and Zoom Contact Center
    Feature
    Google Cloud Speech-to-Text
    -
    Ratings
    Zoom Contact Center
    7.5
    11 Ratings
    Agent dashboard00 Ratings7.711 Ratings
    Validate callers00 Ratings7.18 Ratings
    Outbound response00 Ratings7.88 Ratings
    Call forwarding00 Ratings7.07 Ratings
    Click-to-call (CTC)00 Ratings7.96 Ratings
    Warm transfer00 Ratings8.411 Ratings
    Predictive dialing00 Ratings7.46 Ratings
    Interactive voice response00 Ratings8.39 Ratings
    REST APIs00 Ratings6.97 Ratings
    Call scripts00 Ratings7.28 Ratings
    Call tracking00 Ratings7.311 Ratings
    Multichannel integration00 Ratings8.210 Ratings
    CRM software integration00 Ratings6.86 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Google Cloud Speech-to-Text and Zoom Contact Center
    Feature
    Google Cloud Speech-to-Text
    -
    Ratings
    Zoom Contact Center
    7.8
    10 Ratings
    Inbound call routing00 Ratings8.510 Ratings
    Omnichannel inbound routing00 Ratings7.98 Ratings
    Recording00 Ratings8.69 Ratings
    Quality management00 Ratings8.09 Ratings
    Call analytics00 Ratings7.510 Ratings
    Historical reporting00 Ratings7.310 Ratings
    Live reporting00 Ratings7.310 Ratings
    Customer surveys00 Ratings8.26 Ratings
    Customer interaction analytics00 Ratings7.07 Ratings
    User Ratings
    Google Cloud Speech-to-TextZoom Contact Center
    Likelihood to Recommend
    8.0
    (31 ratings)
    8.0
    (19 ratings)
    Usability
    8.4
    (12 ratings)
    -
    (0 ratings)