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Google Voice vs. Sprinklr Service

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Google Voice

220 Reviews and Ratings

Sprinklr Service

54 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Voice

    Score7.8 out of 10
    		N/AGoogle Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

    $10

    per month

    Sprinklr Service

    Score8.5 out of 10
    		N/ASprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.…

    $249

    per month per seat

    Pricing
    Google VoiceSprinklr Service
    Editions & Modules
    Starter
    $10
    per user/per month
    Standard
    $20
    per user/per month
    Premier
    $30
    per user/per month
    Self-Serve Customer Service Solution
    $249
    per month per seat
    Offerings
    Pricing Offerings
    Google VoiceSprinklr Service
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Omnichannel Automation, AI and Insights Reporting
    More Pricing Information
    Features
    Google VoiceSprinklr Service
    Cloud PBX
    Comparison of Cloud PBX features of Google Voice and Sprinklr Service
    Feature
    Google Voice
    4.4
    51 Ratings
    Sprinklr Service
    -
    Ratings
    Hosted PBX8.423 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)5.226 Ratings00 Ratings
    User templates1.419 Ratings00 Ratings
    Call reports5.044 Ratings00 Ratings
    Directory of employee names1.725 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Google Voice and Sprinklr Service
    Feature
    Google Voice
    8.1
    65 Ratings
    Sprinklr Service
    -
    Ratings
    Answering rules8.044 Ratings00 Ratings
    Call recording10.051 Ratings00 Ratings
    Call park6.422 Ratings00 Ratings
    Call screening7.459 Ratings00 Ratings
    Message alerts9.063 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Google Voice and Sprinklr Service
    Feature
    Google Voice
    7.2
    43 Ratings
    Sprinklr Service
    -
    Ratings
    Video conferencing7.021 Ratings00 Ratings
    Audio conferencing7.038 Ratings00 Ratings
    Video screen sharing5.613 Ratings00 Ratings
    Instant messaging9.326 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Google Voice and Sprinklr Service
    Feature
    Google Voice
    5.0
    61 Ratings
    Sprinklr Service
    -
    Ratings
    Mobile app for iOS5.044 Ratings00 Ratings
    Mobile app for Android5.049 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of Google Voice and Sprinklr Service
    Feature
    Google Voice
    -
    Ratings
    Sprinklr Service
    7.1
    2 Ratings
    Agent dashboard00 Ratings8.02 Ratings
    Validate callers00 Ratings6.02 Ratings
    Outbound response00 Ratings6.02 Ratings
    Call forwarding00 Ratings7.02 Ratings
    Click-to-call (CTC)00 Ratings8.01 Ratings
    Warm transfer00 Ratings8.02 Ratings
    Predictive dialing00 Ratings5.02 Ratings
    Interactive voice response00 Ratings8.02 Ratings
    REST APIs00 Ratings8.02 Ratings
    Call scripts00 Ratings7.02 Ratings
    Call tracking00 Ratings7.02 Ratings
    Multichannel integration00 Ratings8.02 Ratings
    CRM software integration00 Ratings6.02 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Google Voice and Sprinklr Service
    Feature
    Google Voice
    -
    Ratings
    Sprinklr Service
    8.1
    2 Ratings
    Inbound call routing00 Ratings7.02 Ratings
    Omnichannel inbound routing00 Ratings10.01 Ratings
    Recording00 Ratings7.02 Ratings
    Quality management00 Ratings7.02 Ratings
    Call analytics00 Ratings8.02 Ratings
    Historical reporting00 Ratings10.01 Ratings
    Live reporting00 Ratings8.02 Ratings
    Customer surveys00 Ratings8.02 Ratings
    Customer interaction analytics00 Ratings8.02 Ratings
    User Ratings
    Google VoiceSprinklr Service
    Likelihood to Recommend
    9.0
    (71 ratings)
    9.0
    (26 ratings)
    Likelihood to Renew
    9.3
    (7 ratings)
    7.5
    (7 ratings)
    Usability
    9.0
    (9 ratings)
    9.0
    (4 ratings)
    Availability
    -
    (0 ratings)
    9.9
    (3 ratings)
    Performance
    -
    (0 ratings)
    9.9
    (3 ratings)
    Support Rating
    7.0
    (35 ratings)
    9.1
    (10 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    10.0
    (2 ratings)
    9.0
    (2 ratings)
    Contract Terms and Pricing Model
    7.0
    (1 ratings)
    -
    (0 ratings)
    Professional Services
    7.0
    (1 ratings)
    -
    (0 ratings)