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Google Voice vs. Twilio

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Google Voice

220 Reviews and Ratings

Twilio

218 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Voice

    Score7.8 out of 10
    		N/AGoogle Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

    $10

    per month

    Twilio

    Score7 out of 10
    		N/ATwilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp.

    $0

    per min per participant

    Pricing
    Google VoiceTwilio
    Editions & Modules
    Starter
    $10
    per user/per month
    Standard
    $20
    per user/per month
    Premier
    $30
    per user/per month
    Programmable Video
    $0.0015
    per min per participant
    WhatsApp Business API
    $0.0042
    Per WhatsApp Template message sent
    WhatsApp Business API
    $0.005
    Per WhatsApp session message
    Elastic SIP Trunking
    $0.007
    Per min for termination
    Programmable Messaging
    $0.0075
    per message sent or received
    Programmable Voice
    $0.0085
    per minute to receive a call
    Programmable Voice
    $0.013
    per min to make a call
    Elastic SIP Trunking
    $0.045
    Per min for origination
    Twilio Conversations
    $0.05
    per active user per month
    Twilio Authy
    $0.09
    per authentication
    Programmable Wireless
    $0.1
    per MB
    Twilio Flex (Contact Center)
    $1
    per active user hour (5000 hours free)
    Programmable Wireless
    $2.00
    per SIM card
    Twilio SendGrid Email API
    $14.95
    per month up to 100k emails. (Up to 40k emails free for 30 days)
    Twilio SendGrid Marketing Campaigns
    $15
    per month for 5,000 contacts and 15,000 emails. Your first 2,000 contacts are free
    Twilio Flex (Contact Center)
    $150
    per named user per month (5000 hours free)
    Offerings
    Pricing Offerings
    Google VoiceTwilio
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access.
    More Pricing Information
    Community Pulse
    Google VoiceTwilio
    Considered Both Products
    Google
    No answer on this topic
    Twilio
    Verified User
    Chose Twilio
    Google Voice and Twilio both provide phone numbers; however, Twilio allows you to program how to respond to voice calls. We have only used a small portion of what Twilio is capable of. I appreciate being able to get information about a phone number to see the provider and …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Google VoiceTwilio
    Cloud PBX
    Comparison of Cloud PBX features of Google Voice and Twilio
    Feature
    Google Voice
    4.4
    51 Ratings
    Twilio
    -
    Ratings
    Hosted PBX8.423 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)5.226 Ratings00 Ratings
    User templates1.419 Ratings00 Ratings
    Call reports5.044 Ratings00 Ratings
    Directory of employee names1.725 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Google Voice and Twilio
    Feature
    Google Voice
    8.1
    65 Ratings
    Twilio
    -
    Ratings
    Answering rules8.044 Ratings00 Ratings
    Call recording10.051 Ratings00 Ratings
    Call park6.422 Ratings00 Ratings
    Call screening7.459 Ratings00 Ratings
    Message alerts9.063 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Google Voice and Twilio
    Feature
    Google Voice
    7.2
    43 Ratings
    Twilio
    -
    Ratings
    Video conferencing7.021 Ratings00 Ratings
    Audio conferencing7.038 Ratings00 Ratings
    Video screen sharing5.613 Ratings00 Ratings
    Instant messaging9.326 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Google Voice and Twilio
    Feature
    Google Voice
    5.0
    61 Ratings
    Twilio
    -
    Ratings
    Mobile app for iOS5.044 Ratings00 Ratings
    Mobile app for Android5.049 Ratings00 Ratings
    User Ratings
    Google VoiceTwilio
    Likelihood to Recommend
    9.0
    (71 ratings)
    6.8
    (78 ratings)
    Likelihood to Renew
    9.3
    (7 ratings)
    7.5
    (5 ratings)
    Usability
    9.0
    (9 ratings)
    9.5
    (10 ratings)
    Performance
    -
    (0 ratings)
    7.5
    (23 ratings)
    Support Rating
    7.0
    (35 ratings)
    5.7
    (16 ratings)
    Implementation Rating
    10.0
    (2 ratings)
    9.5
    (2 ratings)
    Contract Terms and Pricing Model
    7.0
    (1 ratings)
    10.0
    (1 ratings)
    Professional Services
    7.0
    (1 ratings)
    10.0
    (1 ratings)