| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Google Voice | Score7.8 out of 10 | N/A | Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling. | $10 per month |
 WhatsApp Business | Score8.5 out of 10 | N/A | WhatsApp Business is a free to download app that was built FOR small business, allowing users to connect with customers easily by using tools to automate, sort and quickly respond to messages. For medium and large businesses, the WhatsApp Business API powers communication with customers all over the world, allowing them to connect with them on WhatsApp in a simple, secure, and reliable way. | N/A |
| Google Voice | WhatsApp Business | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Google Voice | WhatsApp Business | |
|---|---|---|
| Considered Both Products | Chose Google Voice Incentivized Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Google Voice | WhatsApp Business | |||||||||||||||||||
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| Cloud PBX |
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| Google Voice | WhatsApp Business | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 9.6 |
| Likelihood to Renew | 9.3 | 9.0 |
| Usability | 9.0 | 9.9 |
| Support Rating | 7.0 | 8.3 |
| Implementation Rating | 10.0 | - |
| Contract Terms and Pricing Model | 7.0 | - |
| Professional Services | 7.0 | - |
