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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gorgias

    Score8.5 out of 10
    N/AGorgias is a Conversational AI platform for ecommerce used to drive sales and resolves support inquiries. Built for Shopify but featuring integrations for WooCommerce, BigCommerce, Magento, and PrestaShop.

    $60

    per month Up to 350 mothly tickets

    Pricing
    Gorgias
    Editions & Modules
    Starter
    $10
    per month 50 monthly tickets
    Basic
    $50
    per month 300 monthly tickets
    Pro
    $300
    per month 2,000 monthly tickets
    Advanced
    $750
    per month 5,000 monthly tickets
    Enterprise
    Custom Pricing
    Custom ticket volume
    Offerings
    Pricing Offerings
    Gorgias
    Free Trial
    Yes
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional DetailsDiscount available for annual billing. Additional cost for automated ticket handling.
    More Pricing Information
    Community Pulse
    Gorgias
    Considered Both Products
    Gorgias
    Chose Gorgias
    The most comprehensive app that serving against multiples big brands and the reliability of message being transmitted.
    Incentivized
    Chose Gorgias
    We chose Gorgias as it was a new and upcoming piece of software that had a lot of features that Freshdesk still had "WIP" for who knows how long. Everything Freshdesk did, it was doing better at that time, along with newer and better automations. And at least early on, it was …
    Incentivized
    Chose Gorgias
    We selected Gorgias from Zendesk based on its Shopify integration. Given how many stores we were managing the team needed to quickly find all of a customer's information in an email. We preferred it to Zendesk. However, now that I use intercom I have many more features such as …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    Gorgias
    Incident and problem management
    Comparison of Incident and problem management features of Gorgias
    Feature
    Gorgias
    9.5
    2 Ratings
    Organize and prioritize service tickets9.02 Ratings
    Expert directory9.02 Ratings
    Subscription-based notifications10.02 Ratings
    ITSM collaboration and documentation9.01 Ratings
    Ticket creation and submission10.02 Ratings
    Ticket response10.02 Ratings
    Self Help Community
    Comparison of Self Help Community features of Gorgias
    Feature
    Gorgias
    10.0
    2 Ratings
    External knowledge base10.02 Ratings
    Internal knowledge base10.02 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Gorgias
    Feature
    Gorgias
    10.0
    2 Ratings
    Customer portal10.02 Ratings
    IVR10.02 Ratings
    Social integration10.02 Ratings
    Email support10.02 Ratings
    Help Desk CRM integration10.02 Ratings
    User Ratings
    Gorgias
    Likelihood to Recommend
    9.0
    (2 ratings)
    Usability
    10.0
    (1 ratings)