GoTo Meeting vs. West Collaboration (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GoTo Meeting
Score 8.1 out of 10
N/A
From GoTo (formerly LogMeIn), GoToMeeting is an online meeting, desktop sharing, and video conferencing software that enables users to connect via the internet. It hosts a suite of online meeting tools, including real-time screen sharing and integrated audio.
$12
Per Organizer / Per Month for 150 Participants [billed annually]
West Collaboration (discontinued)
Score 8.7 out of 10
N/A
Launched in October 2020, Hoot Meetings from Intrado was a client-free service used to host and join video meetings. Since rebranding to West Technology Group, the company is discontinuing its collaboration technologies. Hoot Meetings is no longer available.N/A
Pricing
GoTo MeetingWest Collaboration (discontinued)
Editions & Modules
Professional
$12.00
Per Organizer / Per Month for 150 Participants [billed annually]
Business
$16.00
Per Organizer / Per Month for 250 Participants [billed annually]
Enterprise
Custom Pricing
3,000 Participants
No answers on this topic
Offerings
Pricing Offerings
GoTo MeetingWest Collaboration (discontinued)
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPricing available by monthly or annual subscription, with discounts for annual commitments.
More Pricing Information
Community Pulse
GoTo MeetingWest Collaboration (discontinued)
Features
GoTo MeetingWest Collaboration (discontinued)
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
GoTo Meeting
8.1
Ratings
2% above category average
West Collaboration (discontinued)
8.5
Ratings
7% above category average
High quality audio8.70 Ratings9.00 Ratings
High quality video8.60 Ratings9.00 Ratings
Low bandwidth requirements7.20 Ratings7.60 Ratings
Mobile support8.00 Ratings8.40 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
GoTo Meeting
8.2
Ratings
3% above category average
West Collaboration (discontinued)
8.3
Ratings
5% above category average
Desktop sharing8.20 Ratings8.00 Ratings
Whiteboards8.10 Ratings8.60 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
GoTo Meeting
8.1
Ratings
2% below category average
West Collaboration (discontinued)
8.4
Ratings
1% above category average
Calendar integration8.00 Ratings8.00 Ratings
Meeting initiation8.40 Ratings8.60 Ratings
Integrates with social media7.70 Ratings9.00 Ratings
Record meetings / events8.10 Ratings8.60 Ratings
Slideshows8.10 Ratings8.00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
GoTo Meeting
8.2
Ratings
0% above category average
West Collaboration (discontinued)
8.3
Ratings
2% above category average
Live chat8.30 Ratings8.40 Ratings
Audience polling8.10 Ratings8.40 Ratings
Q&A8.30 Ratings8.00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
GoTo Meeting
8.1
Ratings
0% below category average
West Collaboration (discontinued)
8.7
Ratings
7% above category average
User authentication8.00 Ratings9.00 Ratings
Participant roles & permissions8.20 Ratings8.40 Ratings
Confidential attendee list8.20 Ratings8.60 Ratings
User Ratings
GoTo MeetingWest Collaboration (discontinued)
Likelihood to Recommend
8.2
(0 ratings)
8.4
(0 ratings)
Likelihood to Renew
7.5
(0 ratings)
-
(0 ratings)
Usability
5.0
(0 ratings)
-
(0 ratings)
Availability
9.1
(0 ratings)
-
(0 ratings)
Performance
9.1
(0 ratings)
-
(0 ratings)
Support Rating
7.6
(0 ratings)
-
(0 ratings)
Online Training
7.3
(0 ratings)
-
(0 ratings)
Implementation Rating
8.9
(0 ratings)
-
(0 ratings)
Configurability
4.5
(0 ratings)
-
(0 ratings)
Ease of integration
3.0
(0 ratings)
-
(0 ratings)
Product Scalability
9.0
(0 ratings)
-
(0 ratings)
Vendor post-sale
4.0
(0 ratings)
-
(0 ratings)
Vendor pre-sale
10.0
(0 ratings)
-
(0 ratings)
User Testimonials
GoTo MeetingWest Collaboration (discontinued)
Likelihood to Recommend
Microsoft Teams has always given us issues if we run an extensive meeting with more than 30 participants. Often, HR would train many people at once, and call quality would degrade or crash. This provides a good alternative when Teams is not working correctly, but we must continue orientation or training. It is inappropriate for all meetings since we are embedded in the Microsoft ecosystem, and Teams integrates well with SharePoint.
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It is a very amazing tool for everyone who wants to experience the essence of real-time meetings in a virtual meeting. It has the capacity to withhold a large number of participants without creating any kind of trouble. Its integration and quality of video and audio are far beyond perfection. But [I feel] its customer service is quite pathetic.
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Pros
  • Calendar Scheduling: It prepares us for all meetings, automatically sends reminders, and ensures we never miss a meeting.
  • Ease of Scheduling: Scheduling a meeting is straightforward and saves us a lot of time.
  • The screen-sharing feature allows us to present documents and plans effortlessly during client calls.
  • We use the recording feature extensively for training purposes, especially for the onboarding of new members.
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  • Its integration with [Microsoft] Outlook is very helpful for us.
  • It provides the best quality of video and audio.
  • Its pricing is so fair and justified.
  • Its mobile application works quite smoothly.
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Cons
  • Lack of security updates (Not sure if they are taking care of but they should make users aware of it frequently)
  • Brand recognition improvement (Specifically in the US market where many customers still prefer Zoom)
  • Many prospects still consider GoTo as a legacy platform compared to Meet, Teams, Zoom. This is not a missing feature but GoTo team should really position themselves as innovative rather than pre-existing perceived notion of being legacy.
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  • It requires a profoundly strong internet connection or else it stops working.
  • It is buggy.
  • There should be an update on it.
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Likelihood to Renew
We used other software like goto meetings but found it best because of its user friendly interface and easy interfacing. It helped us in COVID and now we can say we are depending on it and love it. We recommend it to our friends company and they are also using it. It is very affordable and easy to integrate with system
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No answers on this topic
Usability
The simplicity of GoToMeetings desktop, mobile, and web-based applications make it a very robust and user-friendly meeting solution. At times, it may be more complex than needed, but it is nice to have so many features that can be used if needed. Once installed, it is very easy to use and navigate.
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No answers on this topic
Reliability and Availability
This application has always been available. Never an issue
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No answers on this topic
Performance
This application is fast. Loads fast, no stall
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No answers on this topic
Support Rating
When we have issues, they seem to respond quickly and do everything they can to help us. They have even tried to find other ways we could get more use out of their product, or improve the way we are currently using it. Overall, their support has been fairly good for us.
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No answers on this topic
Implementation Rating
It was very easy and self-explanatory.
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No answers on this topic
Alternatives Considered
GoTo Meetings has no time limit for sessions with more than x attendees. GoTo Meetings provides an easy way to allow attendees to share their screens. GoTo Meeting does not require membership/license/registration attendees; they are not required to download the desktop application. They can attend from the web if they choose to do so.
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I don’t like both of these tools. In both of these softwares, it was quite hard to generate a link for video meetings even in Zoom that was more tricky. Plus the price of both of these tools was much high than that of Hoot and that was another demerit. So, all these things compelled me to switch to Hoot and I am having a wonderful experience with it .
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Return on Investment
  • It has improved the efficiency of our sales meetings, allowing us to close deals faster and with greater clarity.
  • There has been a 15% increase in our sales conversion rates.
  • The ability to effectively conduct in-house training has improved team productivity and reduced costs associated with in-person training.
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  • My team and I can better coordinate.
  • I am able to bring my team on one page and can communicate freely.
  • I can add my whole team and the quality of the video remains the same.
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ScreenShots

GoTo Meeting Screenshots

Screenshot of GoTo App - Create Meeting (Out of Session)Screenshot of GoTo App - Join Meeting (Out of Session)Screenshot of GoTo App - Meeting (In Session)Screenshot of GoTo App - Mobile Meetings (Out of Session)Screenshot of GoTo App - Screen Share Meeting (In Session)