Greenlight Guru vs. Sauce Labs

Greenlight Guru is great for any company that wants to track or assign training. This system is also great for hosting quality system or non-quality system documents for the organization for employees to view or access at any time. This system is not great for billing, customer success, or sales-related tasks.

Incentivized

Access to specific devices is good, as well as access to a specific browser/platform. We are not able to connect our dev environments to Sauce Labs because the devices are put in our VPC. Some versions are not available like iPhone with iOS 12.1. With iOS, there is limited/no support for push notifications without real devices due to Apple's provisioning profiles.

Incentivized

• Greenlight Guru is designed specifically for medical device companies. In that, the platform helps meet FDA and ISO regulatory requirements.
• Greenlight makes document review and approval easy - navigating the system is intuitive.
• The Greenlight Guru team appreciates unfiltered customer feedback. They do take the voice of the customer seriously and will work to implement feature requests.

Incentivized

• Gets good people to work for it. These guys and gals are freed and just want you to succeed.
• Sauce Labs listens to what the customers want. (Though I could still use an AWS East-1, hint-hint.)
• They come to us when we ask, so that is pretty cool.

Incentivized

• Periodic review of documents is an industry standard that is missing
• Would love a training matrix similar to the design matrix that links with procedures/work instructions
• Ability to modify or add parameters in the analytics function for better trending metrics
• Ability to modify or add to predetermined "lists" in CAPA, Audits, Nonconformance workspaces

Incentivized

• Cost: it's a little bit pricey, but I don't pay the bill so I'm not complaining too much there. Overall, I'd say the price isn't ridiculous but it's not inexpensive.
• Logs: I don't find their logs very useful for front-end web tests, I usually refer to my own logs if I have a bug/issue/error that needs investigation.

Incentivized

I really like how Greenlight is structure and how organized it is.

Incentivized

I love how it's super easy to use. Not only that but it ensures security and it always has great updates to ensure that it continues to be awesome. Also, I love how nice the people there are too. Their support tea is amazing. Anytime, I have a question, they are super speedy to answer.

Incentivized

I think Sauce Labs is great and I've been using them since late 2014. With that said, I'm very used to how their interface works and how to get what I need. I think if a brand new user would come in and use it, it would still be easy, but maybe not as easy as it is for me. That's why I rate this area a 9 instead of a 10. Still great though!

Incentivized

Yes, Sauce labs is always there, and it is easy to troubleshoot when you are having any connectivity issue, they always keep you informed when they plan to perform any type of maintenance window on their side in advance, so you can plan and will not affect your current work. I do not recall any outage.

Incentivized

The time where they acquired TestObject and were trying to integrate their services would probably be the most annoying time. Annoying as features were in two separate places (websites) for example. But since the introduction of their unified platform, we haven't run into any issues as of yet and we've used them for at least 5-6 years now.

Incentivized

The support is good for Sauce Labs. It is hard to get an initial response but the support has cleared our issues with Sauce Labs. Sometimes we have to follow up and it's hard to get a hold of the team initially. Once we get a hold of the team, the issues are always resolved.

I am not sure if it's my company that makes getting Sauce Labs integrated into the team difficult or is it Sauce Labs. The process for getting Sauce Labs for a project is quite a tedious process and the information for using Sauce Labs initially is quite lacking. There is little support for getting started

We evaluated all 3 companies at the same time when we were "shopping" for an electronic quality management system solution. We spoke with other users about their experiences and received extremely positive feedback from 2 current Greenlight Guru clients. The clients highlighted the fact that they used Greenlight Guru in their audits, even with the FDA, and it went well. Greenlight Guru had comparatively more in-depth resources for SOPs, forms, and Work Instructions. Additionally, they have already made a name for themselves as general educators on Regulatory/Quality matters, as they run one of the few podcasts for the industry that are available. On the contrary, we had a very poor experience with the salesperson from Qualio, and had the impression that all documents would need to be manually created (couldn't just be uploaded), and there was a significant amount of work required to implement. (Conversely, the GG users said that implementation was quick, and only took a few months to get it up and running in a compliant manner.) For QT9, a current user gave a very poor review, and emphasized that it was not customizable, alerts could not be turned off, and that design controls were not part of the program. Since we required design controls as part of our QMS, we eliminated this product from our consideration.

Incentivized

Firebase is pay per use and so was difficult to work out the true costings, it also felt more developer focussed whereas Sauce Labs had better Appium support for our Automation team. AWS Device Farm appeared to require either Android or iOS and we wanted both, so that wasn't a great fit. It was also not possible to run Cucumber tests on Android in AWS but this may no longer be the case, but it was another unknown for us and not worth the risk. Sauce Labs explicitly mentioned Cucumber support.

Incentivized

With private devices, you have full reign over usage of them, so no complaints there. Public devices are available if no one else is using it, which is understandable. Browser VMs are based on number of open sessions and Saucelabs give you a certain number depending on what you need. If you need more, then you pay for more. It is as simple as that. You need more devices, then you can pay for more private ones too. A workaround for public devices is to pick the first available one and not be too picky, that's if you are able to of course.

Incentivized

• Greenlight Guru has freed up time and manpower to focus on improving the quality of our products rather than spending our energy on paperwork.
• Greenlight Guru has enabled a more effective organization system for all records that are required to be kept.

Incentivized

• Provided an ability for us to run 55,000+ tests/month across all browsers.
• Gave us an opportunity to showcase the great things we have done in quality using Sauce Labs. This was through a white paper and an opportunity to speak at Sauce Con. People in our company have a far better appreciation for the what we do and how far we have progressed in the quality space.

Incentivized