Groove, a Clari company vs. U-Assist
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Groove, a Clari company | Score6.2 out of 10 | N/A | Groove is a sales engagement platform that enables sales leaders to execute their strategy in a smarter and more adaptive way. With Groove, revenue leaders can use automation to do more with less, with the goal of driving greater efficiency and effectiveness across the customer lifecycle. Groove states they enable more than 75,000 users at ADP, Google, Uber, iHeartMedia, Capital One, and other large enterprises. | N/A |
 U-Assist | N/A | N/A | U-Assist, from Uniphore, is a call recording and conversational intelligence tool. It aims to help contact center agents automate after call work (ACW) by providing call summaries and disposition notes. The vendor claims that U-Assist can help agents achieve benefits like reduced average call handle and waiting times, reduce manual errors, and improve CSAT and NPS scores. | N/A |
| Groove, a Clari company | U-Assist | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Groove, a Clari company | U-Assist | |
|---|---|---|
| Likelihood to Recommend | 5.0 | - |
| Likelihood to Renew | 8.9 | - |
| Usability | 5.4 | - |
| Availability | 9.1 | - |
| Performance | 9.1 | - |
| Support Rating | 4.5 | - |
| In-Person Training | 4.7 | - |
| Online Training | 9.1 | - |
| Implementation Rating | 9.0 | - |
| Configurability | 8.9 | - |
| Ease of integration | 9.1 | - |
| Product Scalability | 9.1 | - |
| Vendor post-sale | 9.1 | - |
| Vendor pre-sale | 9.1 | - |