Guesty vs. SkySlope

Not necessarily not appropriate but could be better overall As stated, the chat/messaging function, locating canceled reservations, warning users when a feature is being changed and actually provide a training even if it's steps or a quick video I know I can find it in the help center it just should have been provided up front. We shouldn't have to go looking for things.

Incentivized

If you don't want to spend months learning clumsy apps that are not user friendly, then get SkySlope

• Broker compliance checklists
• Email to upload documents
• Emailing documents out of system
• eSignature

Incentivized

• Their task manager is not good at all. It is clunky and not very intuitive. In principle, I like the ability to assign tasks to new transactions, but overall this functionality lacks.
• If a file is created, it canNOT be deleted. This is very annoying in the case of accidental file creation; it jumbles the archive. Seems like a very easy thing to implement, but support said there isn't currently a way.
• The quick audit function is great when files are new, but it is not available for completed files to do the final review. Again an easy implement you would think, but not having this makes reviewing files in the final stages very clunky. It takes forever. Support gave me a workaround, so that helps.

Incentivized

This was a ten before the calendar update. The calendar update was rolled out poorly. There was no warning, one day it was just different and we had to relearn how to use it with no guide or reference. This really could have been done better and more efficiently. A simple email

Incentivized

I get in, do what I need to do quickly and get out, the reports are helpful for end of year.

They have always been quick to respond to any potential issues I may be having.

Incentivized

SkySlope just has a lot more functionality over this software. All three have a comparable digital signature and templating capabilities. but SkySlope has many additional purposes. I have not found another software like it. Other software I demo-ed was not even close, so SkySlope seems to have the market cornered, but I haven't evaluated again for a couple of years.

Incentivized

• Since using Guesty we are seeing a lower response time due to the chat feature. It takes about 25 mins for us to reply simply bc we don't see them until we refresh. We like response time to be 10 mins
• We've also had a 25% increase in owner communication since owners are having trouble with the calendar
• Overall though 30% increase in bookings due to having multiple platforms in one

Incentivized

• In our experience, we can't use the system at all as it is overcomplicated
• In our experience, our accounts were never setup correctly from day 1
• In my opinion, waste of energy, time, and money.