Guesty vs. VTS

Not necessarily not appropriate but could be better overall As stated, the chat/messaging function, locating canceled reservations, warning users when a feature is being changed and actually provide a training even if it's steps or a quick video I know I can find it in the help center it just should have been provided up front. We shouldn't have to go looking for things.

Incentivized

- Perfect for Landlord representation. - Less appropriate for someone doing sales transactions.

Incentivized

• VTS shows vacancies and occupied suites well - great for quick reference.
• Standard "Stage" categories are helpful to group & prioritize.
• Being able to see the multiple proposals on one screen & view the evolution of the deal is helpful.

Incentivized

• VTS is still growing in its features on retail properties. As a product that originated in the office and broker world, it has had a learning curve for shoppiong centers. It has made great progress in the 2+ years we've been on the system, and there is more to come.
• The defaults for the dashboards go into a longer time frame than how we look at production and leasing activity. We are year-to-date driven, and that view isn't readily available on the dashboards.
• We are still working on getting Deal Approval flow active in our organization. We have a two-round approval process, and VTS currently is structured for a single approval round. We are finding ways to make it work, but it's still a workaround.

Incentivized

This was a ten before the calendar update. The calendar update was rolled out poorly. There was no warning, one day it was just different and we had to relearn how to use it with no guide or reference. This really could have been done better and more efficiently. A simple email

Incentivized

We looked at a number of products when making the decision to go with VTS. What we found was that most of the other products in the space were either real estate addons to SalesForce, or an additional module to a software that was focused on another use, like accounting or property management. VTS was the only product we reviewed that was born, bred, and focused on commercial real estate. It became apparent that it was best in breed at the time, and they have been aggressive at making product enhancements and continuous improvement to stay the leader in their space.

Incentivized

• Since using Guesty we are seeing a lower response time due to the chat feature. It takes about 25 mins for us to reply simply bc we don't see them until we refresh. We like response time to be 10 mins
• We've also had a 25% increase in owner communication since owners are having trouble with the calendar
• Overall though 30% increase in bookings due to having multiple platforms in one

Incentivized

• It allows a small leasing team for the owner to quickly look over the entire portfolio and approve/alter proposals with a variety of brokers in a very efficient way.
• It allows us to track space encumbrances and availability easily.
• We've given access to our JV partners, and that has cut the number of conference calls sucking away time from our day by about 70%.

Incentivized