Guru vs. Inbenta Enterprise Search
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Guru | Score9.5 out of 10 | N/A | Enterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools organizations already use, so no need to context switch. Users can find info across any app, have an expert help if the info can't be found, and let Guru proactively identify knowledge gaps, duplicate knowledge, and translate it to 100 languages. | $18 per month per user |
 Inbenta Enterprise Search | Score8 out of 10 | Enterprise companies (1,001+ employees) | Inbenta is a conversational intelligence technology provider headquartered in Sunnyvale. Inbenta Search is a search tool built with the vendor’s Symbolic AI and Natural Language Processing (NLP) that aims to help the user reduce support cost by understanding customers’ questions and quickly delivering the most relevant answers, providing a self-service solution to customer support. | N/A |
| Guru | Inbenta Enterprise Search | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | Optional | Required | ||||||||||||||
| Additional Details | Discount available for annual pricing. | Inbenta is a scalable solution. The vendor charges based on the number of sessions or searches that occur on the user's support site. The vendor also offers free trials with certain partner integrations including Zendesk and Salesforce Desk.com. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Guru | Inbenta Enterprise Search | |
|---|---|---|
| Likelihood to Recommend | 9.4 | 8.0 |
| Likelihood to Renew | 9.0 | - |
| Usability | 9.3 | - |
| Availability | 9.1 | - |
| Performance | 8.3 | - |
| Support Rating | 8.2 | - |
| In-Person Training | 8.2 | - |
| Online Training | 7.4 | - |
| Implementation Rating | 8.4 | - |
| Configurability | 8.9 | - |
| Contract Terms and Pricing Model | 7.3 | - |
| Ease of integration | 8.8 | - |
| Product Scalability | 8.7 | - |
| Vendor post-sale | 8.3 | - |
| Vendor pre-sale | 9.1 | - |