Guru vs. Trainual

Anything related to knowledge Management, that is to say; Updating knowledge from the side of maintainers, grouping and learning it from the side of learners, leaving feedback to maintainers, unverifying cards in a pinch and creating courses of related content for people of different disciplines and favouriting content that you find the most useful.

Incentivized

Trainual is well suited for new hires. They can be introduced to our processes and products before testing and trying themselves. Trainual provides for a less jarring experience for anyone new to our team. Every time someone new starts it is imperative that they complete all the training modules within Trainual before doing some of the work themselves. It definitely allows for a smoother transition to the team and work life

Incentivized

• Simplified navigation with the use of keywords, making it quite easy to find an article.
• Reading notices when a Guru is updated, and the new parts highlighted makes it much easier when we must always be up to date.
• Provides an organized view of policies and workflows.

Incentivized

• Makes it easy to edit text
• Easily locate documentation
• Easy to add pdf's and videos to manuals
• Easy to create new topics and steps.

Incentivized

• It's not clear how to relate/ attach other guru cards. The feature exists but is not very easy to spot.
• We often find it difficult to search because we don't remember the card's title. I would love it if the tag words worked better.
• Once editing a card, instead of adding someone to collaborate on a draft, it would be good to send the draft to someone via email. I find people often ignore these emails/pings if it's just a draft collaboration. The wording could be to ask someone to verify the draft.

Incentivized

• The layout for all subjects is very overwhelming, and I'd love to be able to sort into folders or buckets.
• I'd also like to be able to see all steps within ALL subjects in one area and be able to reorganize those with a simple drag and drop, instead of having to copy and paste text to move from one subject to another.

Incentivized

With Guru, information flows seamlessly through your organization, cutting through meeting and chat fatigue and giving your team time back to stop looking for information and do what you hired them to do. Guru does the heavy lifting to get you set up quickly, ensuring information is readily accessible when and where it’s needed, all while improving in quality over time

Incentivized

I give this rating because I really find Guru useful and user-friendly. You can easily follow and understand the steps and information from Guru. It has suited every issue that I have handled, and I was able to resolve it with the help of Guru. I hope that more people will find it helpful.

Incentivized

I have never encountered an outage with Guru in the year+ we've had it. I also never encountered an outage at the previous company where I used Guru. It has been extremely reliable.

Incentivized

There is some occasional slowness, or multiple refreshes before content will load. This doesn't happen frequently, though, and I don't get complaints from teammates about it.

Incentivized

The only reason I do not give it a a ten is because I think there is still some room for improvement in meeting the different time zone needs of their customers, but overall their support is top notch. Friendly, capable, and quick.

Incentivized

During the entire sales process, the Trainual team was great to work with. After the sale, their onboard process was top notch as well and was very quick to answer any questions and actually were open to customizing the platform to meet our specific needs. They have been great this entire time.

Incentivized

I would rate the in-person training for Guru a solid 9 out of 10. The session was incredibly valuable as it provided comprehensive insights into using Guru effectively. I learned a lot about the tool's functionalities, which significantly enhanced my proficiency and confidence in utilizing Guru for my daily tasks. The training was engaging, informative, and tailored well to ensure I could apply what I learned immediately. Overall, it was a highly productive and beneficial learning experience.

Incentivized

I would rate the online training for Guru a strong 8 out of 10. While it lacked the interactive nature of in-person sessions, the content was well-structured and delivered effectively. The training modules were clear and comprehensive, covering all essential aspects of using Guru. The flexibility of online training allowed me to learn at my own pace and revisit topics as needed. Overall, it provided a solid foundation and practical understanding of Guru's functionalities, making it a valuable learning experience despite the virtual format.

Incentivized

You will need a very strong team of guru champions in order to get EVERYONE and EVERYTHING on Guru, it takes some craziness and over talking about guru everywhere to get people to be exicted, contribute and use. If you are starting any kind of buisness and you need KB, just go for guru as fast as you can because when you will grow you will thank yourself.

Incentivized

The platform is unique, comprehensive, and uses AI. These are standout features. I also like the verification process and the ability to search from anywhere or on any browser. Guru enhances productivity and knowledge transfer when someone leaves an organization. Guru's interface is very user-friendly and can be trained quickly with new hires.

Incentivized

No comparison as it relates to many differences. You’re not able to create a portal or generate different classes to make the training fun like trainual it has been a lot easier for our team members to get caught up on any new products and other software that we used has not been able to compare with the ease of use.

Incentivized

Right now, only customer support using Guru

Incentivized

• Guru allows our team to quickly reference available learning/knowledge materials with our clients on a daily basis and provide better support at every outreach
• With that said, spreading those same resources across two major global teams in the USA and Germany can lead to some inconsistencies. The i-frame process is not very intuitive for this scenario and our team treats policy/procedural differences as separate card or article entities.
• Guru allowed our organization to pioneer and establish a dedicated knowledge team component, of subject matter experts who work in tangent with existing resources, create new ones, and vet collective knowledge.

Incentivized

• Trainual has very positively help us in on-boarding new employees! Everyone is provided the same information about company structure, mission, vision, etc.
• Trainual has helped us solidify and keep consistent with our training of new employees. We are able to train people faster and they seem to be retaining the information better!

Incentivized