| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Halo Service Desk | N/A | Enterprise companies (1,001+ employees) | Halo Service Desk provides ITIL aligned service desk software that can be installed on premise or in the cloud. The solution boasts intuitive workflows to empower teams to deliver excellent service to customers and employees. Standardises processes and provides analytics to align IT to the business needs in a single IT service desk solution. Features include: incident, problem and change management, asset management, service catalogue, telephony integration, dashboard reporting and self-service… | $55 per month per user |
 SysAid | Score9.1 out of 10 | Mid-Size Companies (51-1,000 employees) | SysAid is an ITSM platform that enhances service delivery with AI Agents, chatbots, workflow automation, and asset management. AI Copilot categorizes tickets, provides case summaries, and offers sentiment analysis. The AI chatbot, available via chat, email, and Teams, speeds support. | N/A |
| Halo Service Desk | SysAid | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
| No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | Optional | Required | ||||||||||||||
| Additional Details | — | SysAid Copilot is available as an add-on for any plan. It bakes generative AI into every aspect of service management. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Halo Service Desk | SysAid | |
|---|---|---|
| Considered Both Products | No answer on this topic | Chose SysAid We found that SysAid was better value for money and had the features we needed in the right package for us. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Halo Service Desk | SysAid | |||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Incident and problem management |
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| Change management |
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| Halo Service Desk | SysAid | |
|---|---|---|
| Likelihood to Recommend | - | 9.3 |
| Likelihood to Renew | - | 8.9 |
| Usability | - | 8.0 |
| Availability | - | 9.1 |
| Performance | - | 9.1 |
| Support Rating | - | 7.5 |
| In-Person Training | - | 9.1 |
| Online Training | - | 9.1 |
| Implementation Rating | - | 8.5 |
| Configurability | - | 9.1 |
| Contract Terms and Pricing Model | - | 9.1 |
| Ease of integration | - | 9.1 |
| Product Scalability | - | 9.1 |
| Professional Services | - | 9.1 |
| Vendor post-sale | - | 9.1 |
| Vendor pre-sale | - | 9.1 |
