Halo Service Desk vs. Vtiger

Halo Service Desk

Vtiger

31 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Halo Service Desk	N/A	Enterprise companies (1,001+ employees)	Halo Service Desk provides ITIL aligned service desk software that can be installed on premise or in the cloud. The solution boasts intuitive workflows to empower teams to deliver excellent service to customers and employees. Standardises processes and provides analytics to align IT to the business needs in a single IT service desk solution. Features include: incident, problem and change management, asset management, service catalogue, telephony integration, dashboard reporting and self-service…	$55 per month per user
Vtiger	Score8.2 out of 10	N/A	Vtiger is a customer relationship management (CRM) solution with sales and marketing automation, project management, and inventory management capabilities.	$28 per month per user

Pricing

Halo Service Desk

Vtiger

Halo Service Desk (All-inclusive): $55
per month per user
Halo Service Desk (All-inclusive): $55
per month per user

One Professional - Single App: $28
per month per user
One Professional - Standard: $42
per month per user
One Enterprise - Single App: $42
per month per user
One Enterprise - Standard: $58
per month per user

Pricing Offerings
Halo Service Desk	Vtiger
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
Yes	Yes

Optional

$10 / user / month

—

Discounts are provided for both annual subscriptions, and for high volume users.

Features

Halo Service Desk

Vtiger

Comparison of Sales Force Automation features of Halo Service Desk and Vtiger
Feature	Halo Service Desk - Ratings	Vtiger 10.0 8 Ratings
Customer data management / contact management	00 Ratings	10.08 Ratings
Workflow management	00 Ratings	10.08 Ratings
Opportunity management	00 Ratings	10.08 Ratings
Integration with email client (e.g., Outlook or Gmail)	00 Ratings	10.08 Ratings
Contract management	00 Ratings	10.06 Ratings
Quote & order management	00 Ratings	10.06 Ratings
Interaction tracking	00 Ratings	10.06 Ratings

Comparison of Customer Service & Support features of Halo Service Desk and Vtiger
Feature	Halo Service Desk - Ratings	Vtiger 9.5 6 Ratings
Case management	00 Ratings	10.06 Ratings
Help desk management	00 Ratings	9.06 Ratings

Comparison of Marketing Automation features of Halo Service Desk and Vtiger
Feature	Halo Service Desk - Ratings	Vtiger 10.0 6 Ratings
Lead management	00 Ratings	10.06 Ratings
Email marketing	00 Ratings	10.06 Ratings

Comparison of CRM Project Management features of Halo Service Desk and Vtiger
Feature	Halo Service Desk - Ratings	Vtiger 10.0 8 Ratings
Task management	00 Ratings	10.06 Ratings
Billing and invoicing management	00 Ratings	10.07 Ratings
Reporting	00 Ratings	10.07 Ratings

Comparison of CRM Reporting & Analytics features of Halo Service Desk and Vtiger
Feature	Halo Service Desk - Ratings	Vtiger 9.7 7 Ratings
Forecasting	00 Ratings	10.06 Ratings
Pipeline visualization	00 Ratings	10.06 Ratings
Customizable reports	00 Ratings	9.07 Ratings

Comparison of Customization features of Halo Service Desk and Vtiger
Feature	Halo Service Desk - Ratings	Vtiger 9.3 8 Ratings
Custom fields	00 Ratings	9.08 Ratings
Custom objects	00 Ratings	10.07 Ratings
API for custom integration	00 Ratings	9.06 Ratings

Comparison of Platform features of Halo Service Desk and Vtiger
Feature	Halo Service Desk - Ratings	Vtiger 5.0 5 Ratings
Mobile access	00 Ratings	5.05 Ratings

Comparison of Security features of Halo Service Desk and Vtiger
Feature	Halo Service Desk - Ratings	Vtiger 9.0 8 Ratings
Role-based user permissions	00 Ratings	9.08 Ratings

User Ratings
	Halo Service Desk	Vtiger
Likelihood to Recommend	- (0 ratings)	10.0 (8 ratings)
Usability	- (0 ratings)	10.0 (1 ratings)
Support Rating	- (0 ratings)	10.0 (2 ratings)