HaloITSM vs. JitBit Help Desk
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 HaloITSM | Score9 out of 10 | Enterprise companies (1,001+ employees) | HaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. Boasting over 25 years of experience, HaloITSM has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: Incident Management, Problem Management, Change Management, Asset Management, Service Catalogue, Telephony Integration, as well as the best of breed mobile apps. The vendor describes the following five differentiators: 1.… | $49 per month per user |
 JitBit Help Desk | Score8.1 out of 10 | Small Businesses (1-50 employees) | JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features. | $2,199 one-time fee |
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | There is 15% discount for all charities, educational institutions and non-profit organisations. | — | ||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| Self Help Community |
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| Multi-Channel Help |
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| HaloITSM | JitBit Help Desk | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 8.0 |
| Usability | 9.1 | - |
| Support Rating | 8.2 | - |