HaloITSM vs. SysAid
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 HaloITSM | Score9 out of 10 | Enterprise companies (1,001+ employees) | HaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. Boasting over 25 years of experience, HaloITSM has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: Incident Management, Problem Management, Change Management, Asset Management, Service Catalogue, Telephony Integration, as well as the best of breed mobile apps. The vendor describes the following five differentiators: 1.… | $49 per month per user |
 SysAid | Score9.1 out of 10 | Mid-Size Companies (51-1,000 employees) | SysAid is an ITSM platform that enhances service delivery with AI Agents, chatbots, workflow automation, and asset management. AI Copilot categorizes tickets, provides case summaries, and offers sentiment analysis. The AI chatbot, available via chat, email, and Teams, speeds support. | N/A |
| HaloITSM | SysAid | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | Optional | Required | ||||||||||||||
| Additional Details | There is 15% discount for all charities, educational institutions and non-profit organisations. | SysAid Copilot is available as an add-on for any plan. It bakes generative AI into every aspect of service management. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| HaloITSM | SysAid | |||||||||||||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| HaloITSM | SysAid | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 9.3 |
| Likelihood to Renew | - | 8.9 |
| Usability | 9.1 | 8.0 |
| Availability | - | 9.1 |
| Performance | - | 9.1 |
| Support Rating | 8.2 | 7.5 |
| In-Person Training | - | 9.1 |
| Online Training | - | 9.1 |
| Implementation Rating | - | 8.5 |
| Configurability | - | 9.1 |
| Contract Terms and Pricing Model | - | 9.1 |
| Ease of integration | - | 9.1 |
| Product Scalability | - | 9.1 |
| Professional Services | - | 9.1 |
| Vendor post-sale | - | 9.1 |
| Vendor pre-sale | - | 9.1 |