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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    HaloITSM

    Score9 out of 10
    Enterprise companies (1,001+ employees)
    HaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. Boasting over 25 years of experience, HaloITSM has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: Incident Management, Problem Management, Change Management, Asset Management, Service Catalogue, Telephony Integration, as well as the best of breed mobile apps. The vendor describes the following five differentiators: 1.…

    $49

    per month per user

    TOPdesk

    Score8.8 out of 10
    Mid-Size Companies (51-1,000 employees)
    TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

    $76

    per month Per agent

    Pricing
    HaloITSMTOPdesk
    Editions & Modules
    On Premise
    $49
    per month per user
    Cloud
    $49
    per month per user
    Essential
    $76
    per month Per agent
    Engaged
    $109
    per month Per agent
    Excellent
    $155
    per month Per agent
    Offerings
    Pricing Offerings
    HaloITSMTOPdesk
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalOptional
    Additional DetailsThere is 15% discount for all charities, educational institutions and non-profit organisations.The TOPdesk license model: - Modular: Organizations purchase only the modules needed - Saas or On premise - Supports unlimited number of assets. - Service agents based. - Discount available for annual pricing.
    More Pricing Information
    Community Pulse
    HaloITSMTOPdesk
    Considered Both Products
    Halo Service Solutions
    Chose HaloITSM
    Halo just matched all our criterias like: provide knowledgebase articles with or without beeing logged in, assessing knowledgebase articles to user groups, sync users with Azure login via SSO customizable selfservice portal, disable modules which are not in use, provide …
    Incentivized
    Chose HaloITSM
    [HalolTSM is] easier to configure, [more flexible] with workflows, [has] APIs and customizable fields, [and] additional licenses [do] not require system file updates and service restarts.
    Incentivized
    TOPdesk
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    HaloITSMTOPdesk
    Incident and problem management
    Comparison of Incident and problem management features of HaloITSM and TOPdesk
    Feature
    HaloITSM
    8.4
    12 Ratings
    TOPdesk
    8.1
    208 Ratings
    Organize and prioritize service tickets8.612 Ratings8.9208 Ratings
    Expert directory8.58 Ratings7.7146 Ratings
    Service restoration8.77 Ratings8.0140 Ratings
    Self-service tools8.611 Ratings8.5194 Ratings
    Subscription-based notifications8.612 Ratings7.5144 Ratings
    ITSM collaboration and documentation8.39 Ratings8.2158 Ratings
    ITSM reports and dashboards7.712 Ratings7.8168 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of HaloITSM and TOPdesk
    Feature
    HaloITSM
    7.9
    10 Ratings
    TOPdesk
    8.2
    170 Ratings
    Configuration mangement8.07 Ratings8.7159 Ratings
    Asset management dashboard7.77 Ratings7.8144 Ratings
    Policy and contract enforcement8.05 Ratings8.0109 Ratings
    Change management
    Comparison of Change management features of HaloITSM and TOPdesk
    Feature
    HaloITSM
    8.8
    9 Ratings
    TOPdesk
    7.8
    164 Ratings
    Change requests repository8.79 Ratings7.6157 Ratings
    Change calendar8.77 Ratings7.7124 Ratings
    Service-level management9.08 Ratings8.0134 Ratings
    User Ratings
    HaloITSMTOPdesk
    Likelihood to Recommend
    9.0
    (12 ratings)
    8.9
    (210 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.1
    (122 ratings)
    Usability
    9.1
    (1 ratings)
    9.0
    (30 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (9 ratings)
    Performance
    -
    (0 ratings)
    8.1
    (9 ratings)
    Support Rating
    8.2
    (1 ratings)
    9.1
    (177 ratings)
    In-Person Training
    -
    (0 ratings)
    7.3
    (3 ratings)
    Online Training
    -
    (0 ratings)
    8.0
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.9
    (17 ratings)
    Configurability
    -
    (0 ratings)
    9.0
    (8 ratings)
    Ease of integration
    -
    (0 ratings)
    6.5
    (17 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (9 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.0
    (7 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (7 ratings)