Help Scout vs. HelpCrunch
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Help Scout | Score7.9 out of 10 | N/A | Help Scout is help desk software. The vendor’s value proposition is that that their solution reduces time spent on training users because Help Scout is simple to use and set up and scales like any enterprise product. This solution includes multiple mailboxes to support as many email addresses as needed in order to work collaboratively across teams, and manage several products or brands from one account. Reports on conversation trends, team performance, productivity, and customer happiness are… | $30 per month starts with 100 contacts |
 HelpCrunch | Score8.3 out of 10 | N/A | All-in-one software for better customer communication HelpCrunch toolset includes: Live chat Email marketing automation Simple Helpdesk It's a perfect solution for customer support, sales & marketing teams at SaaS, E-commerce, and any other online businesses. Acquire, convert more leads, and support your customers better. | $12 per month |
| Help Scout | HelpCrunch | |||||||||||||||
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| Editions & Modules |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | Unlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs. | ||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Help Scout | HelpCrunch | |
|---|---|---|
| Likelihood to Recommend | 7.1 | 8.0 |
| Likelihood to Renew | 7.0 | - |
| Usability | 10.0 | - |
| Support Rating | - | 10.0 |