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Help Scout vs. JitBit Help Desk

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Help Scout

56 Reviews and Ratings

JitBit Help Desk

12 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Help Scout

    Score7.9 out of 10
    		N/AHelp Scout is help desk software. The vendor’s value proposition is that that their solution reduces time spent on training users because Help Scout is simple to use and set up and scales like any enterprise product. This solution includes multiple mailboxes to support as many email addresses as needed in order to work collaboratively across teams, and manage several products or brands from one account. Reports on conversation trends, team performance, productivity, and customer happiness are…

    $30

    per month starts with 100 contacts

    JitBit Help Desk

    Score8.1 out of 10
    Small Businesses (1-50 employees)
    		JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features.

    $2,199

    one-time fee

    Pricing
    Help ScoutJitBit Help Desk
    Editions & Modules
    Standard
    $30
    per month starts with 100 contacts
    Plus
    $90
    per month starts with 200 contacts
    Company
    Contact sales team
    Small
    $2,199
    one-time fee
    Company
    $3,799
    one-time fee
    Enterprise
    $6,499
    one-time fee
    Offerings
    Pricing Offerings
    Help ScoutJitBit Help Desk
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Help ScoutJitBit Help Desk
    Considered Both Products
    Help Scout
    No answer on this topic
    JitBit Software
    Verified User
    Chose JitBit Help Desk
    JitBit is great. The price is great. The support is great. You can feel that it's growing in the right direction.

    JitBit is one of those tools that I mention in converstaion. There's lots of systems that I hate talking about because you just think of the headaches, regret, and …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Help ScoutJitBit Help Desk
    Incident and problem management
    Comparison of Incident and problem management features of Help Scout and JitBit Help Desk
    Feature
    Help Scout
    8.8
    19 Ratings
    JitBit Help Desk
    9.6
    4 Ratings
    Organize and prioritize service tickets9.019 Ratings10.03 Ratings
    Subscription-based notifications10.010 Ratings10.02 Ratings
    Ticket creation and submission8.118 Ratings9.04 Ratings
    Ticket response8.119 Ratings9.04 Ratings
    ITSM collaboration and documentation00 Ratings10.01 Ratings
    Self Help Community
    Comparison of Self Help Community features of Help Scout and JitBit Help Desk
    Feature
    Help Scout
    8.5
    17 Ratings
    JitBit Help Desk
    8.0
    4 Ratings
    External knowledge base9.016 Ratings8.02 Ratings
    Internal knowledge base8.015 Ratings8.04 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Help Scout and JitBit Help Desk
    Feature
    Help Scout
    8.0
    19 Ratings
    JitBit Help Desk
    8.0
    3 Ratings
    Email support8.019 Ratings9.03 Ratings
    Help Desk CRM integration8.011 Ratings7.02 Ratings
    Customer portal00 Ratings8.03 Ratings
    User Ratings
    Help ScoutJitBit Help Desk
    Likelihood to Recommend
    7.1
    (19 ratings)
    8.0
    (4 ratings)
    Likelihood to Renew
    7.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    10.0
    (2 ratings)
    -
    (0 ratings)