Help Scout vs. osTicket
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Help Scout | Score7.9 out of 10 | N/A | Help Scout is help desk software. The vendor’s value proposition is that that their solution reduces time spent on training users because Help Scout is simple to use and set up and scales like any enterprise product. This solution includes multiple mailboxes to support as many email addresses as needed in order to work collaboratively across teams, and manage several products or brands from one account. Reports on conversation trends, team performance, productivity, and customer happiness are… | $30 per month starts with 100 contacts |
 osTicket | Score8 out of 10 | N/A | osTicket is an open-source help desk / ticketing platform that can create inquiries online, through email, and through phone calls. | $12 per month |
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Help Scout | osTicket | |
|---|---|---|
| Likelihood to Recommend | 7.1 | 9.1 |
| Likelihood to Renew | 7.0 | 10.0 |
| Usability | 10.0 | 8.0 |
| Support Rating | - | 1.0 |
| Implementation Rating | - | 10.0 |