TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Help Scout

    Score7.9 out of 10
    N/AHelp Scout is help desk software. The vendor’s value proposition is that that their solution reduces time spent on training users because Help Scout is simple to use and set up and scales like any enterprise product. This solution includes multiple mailboxes to support as many email addresses as needed in order to work collaboratively across teams, and manage several products or brands from one account. Reports on conversation trends, team performance, productivity, and customer happiness are…

    $30

    per month starts with 100 contacts

    Tars

    N/AN/ATars is a marketing-oriented chatbot solution from Tars Technologies headquartered in Bengaluru, designed to help marketers increase their PPC and paid ad conversion rate using chatbots based conversational landing pages.N/A
    Pricing
    Help ScoutTars
    Editions & Modules
    Standard
    $30
    per month starts with 100 contacts
    Plus
    $90
    per month starts with 200 contacts
    Company
    Contact sales team
    No answers on this topic
    Offerings
    Pricing Offerings
    Help ScoutTars
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Features
    Help ScoutTars
    Incident and problem management
    Comparison of Incident and problem management features of Help Scout and Tars
    Feature
    Help Scout
    8.8
    19 Ratings
    Tars
    -
    Ratings
    Organize and prioritize service tickets9.019 Ratings00 Ratings
    Subscription-based notifications10.010 Ratings00 Ratings
    Ticket creation and submission8.118 Ratings00 Ratings
    Ticket response8.119 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Help Scout and Tars
    Feature
    Help Scout
    8.5
    17 Ratings
    Tars
    -
    Ratings
    External knowledge base9.016 Ratings00 Ratings
    Internal knowledge base8.015 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Help Scout and Tars
    Feature
    Help Scout
    8.0
    19 Ratings
    Tars
    -
    Ratings
    Email support8.019 Ratings00 Ratings
    Help Desk CRM integration8.011 Ratings00 Ratings
    User Ratings
    Help ScoutTars
    Likelihood to Recommend
    7.1
    (19 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    7.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    10.0
    (2 ratings)
    -
    (0 ratings)