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Help Scout vs. Vtiger

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Help Scout

56 Reviews and Ratings

Vtiger

31 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Help Scout

    Score7.9 out of 10
    		N/AHelp Scout is help desk software. The vendor’s value proposition is that that their solution reduces time spent on training users because Help Scout is simple to use and set up and scales like any enterprise product. This solution includes multiple mailboxes to support as many email addresses as needed in order to work collaboratively across teams, and manage several products or brands from one account. Reports on conversation trends, team performance, productivity, and customer happiness are…

    $30

    per month starts with 100 contacts

    Vtiger

    Score8.2 out of 10
    		N/AVtiger is a customer relationship management (CRM) solution with sales and marketing automation, project management, and inventory management capabilities.

    $28

    per month per user

    Pricing
    Help ScoutVtiger
    Editions & Modules
    Standard
    $30
    per month starts with 100 contacts
    Plus
    $90
    per month starts with 200 contacts
    Company
    Contact sales team
    One Professional - Single App
    $28
    per month per user
    One Professional - Standard
    $42
    per month per user
    One Enterprise - Single App
    $42
    per month per user
    One Enterprise - Standard
    $58
    per month per user
    Offerings
    Pricing Offerings
    Help ScoutVtiger
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup fee$10 / user / month
    Additional Details—Discounts are provided for both annual subscriptions, and for high volume users.
    More Pricing Information
    Features
    Help ScoutVtiger
    Incident and problem management
    Comparison of Incident and problem management features of Help Scout and Vtiger
    Feature
    Help Scout
    8.8
    19 Ratings
    Vtiger
    -
    Ratings
    Organize and prioritize service tickets9.019 Ratings00 Ratings
    Subscription-based notifications10.010 Ratings00 Ratings
    Ticket creation and submission8.118 Ratings00 Ratings
    Ticket response8.119 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Help Scout and Vtiger
    Feature
    Help Scout
    8.5
    17 Ratings
    Vtiger
    -
    Ratings
    External knowledge base9.016 Ratings00 Ratings
    Internal knowledge base8.015 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Help Scout and Vtiger
    Feature
    Help Scout
    8.0
    19 Ratings
    Vtiger
    -
    Ratings
    Email support8.019 Ratings00 Ratings
    Help Desk CRM integration8.011 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of Help Scout and Vtiger
    Feature
    Help Scout
    -
    Ratings
    Vtiger
    10.0
    8 Ratings
    Customer data management / contact management00 Ratings10.08 Ratings
    Workflow management00 Ratings10.08 Ratings
    Opportunity management00 Ratings10.08 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings10.08 Ratings
    Contract management00 Ratings10.06 Ratings
    Quote & order management00 Ratings10.06 Ratings
    Interaction tracking00 Ratings10.06 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Help Scout and Vtiger
    Feature
    Help Scout
    -
    Ratings
    Vtiger
    9.5
    6 Ratings
    Case management00 Ratings10.06 Ratings
    Help desk management00 Ratings9.06 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Help Scout and Vtiger
    Feature
    Help Scout
    -
    Ratings
    Vtiger
    10.0
    6 Ratings
    Lead management00 Ratings10.06 Ratings
    Email marketing00 Ratings10.06 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Help Scout and Vtiger
    Feature
    Help Scout
    -
    Ratings
    Vtiger
    10.0
    8 Ratings
    Task management00 Ratings10.06 Ratings
    Billing and invoicing management00 Ratings10.07 Ratings
    Reporting00 Ratings10.07 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Help Scout and Vtiger
    Feature
    Help Scout
    -
    Ratings
    Vtiger
    9.7
    7 Ratings
    Forecasting00 Ratings10.06 Ratings
    Pipeline visualization00 Ratings10.06 Ratings
    Customizable reports00 Ratings9.07 Ratings
    Customization
    Comparison of Customization features of Help Scout and Vtiger
    Feature
    Help Scout
    -
    Ratings
    Vtiger
    9.3
    8 Ratings
    Custom fields00 Ratings9.08 Ratings
    Custom objects00 Ratings10.07 Ratings
    API for custom integration00 Ratings9.06 Ratings
    Social CRM
    Comparison of Social CRM features of Help Scout and Vtiger
    Feature
    Help Scout
    -
    Ratings
    Vtiger
    10.0
    5 Ratings
    Social engagement00 Ratings10.05 Ratings
    Platform
    Comparison of Platform features of Help Scout and Vtiger
    Feature
    Help Scout
    -
    Ratings
    Vtiger
    5.0
    5 Ratings
    Mobile access00 Ratings5.05 Ratings
    Security
    Comparison of Security features of Help Scout and Vtiger
    Feature
    Help Scout
    -
    Ratings
    Vtiger
    9.0
    8 Ratings
    Role-based user permissions00 Ratings9.08 Ratings
    User Ratings
    Help ScoutVtiger
    Likelihood to Recommend
    7.1
    (19 ratings)
    10.0
    (8 ratings)
    Likelihood to Renew
    7.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    10.0
    (2 ratings)
    10.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (2 ratings)