| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 HelpCrunch | Score8.3 out of 10 | N/A | All-in-one software for better customer communication HelpCrunch toolset includes: Live chat Email marketing automation Simple Helpdesk It's a perfect solution for customer support, sales & marketing teams at SaaS, E-commerce, and any other online businesses. Acquire, convert more leads, and support your customers better. | $12 per month |
 Khoros Service | Score8.9 out of 10 | Enterprise companies (1,001+ employees) | Khoros Service offers omnichannel engagement on publicly available channels like social, digital, chat, and voice, as well as owned online communities like Khoros Communities. The solution offers 1-to-1 and 1-to-many engagement with customers and consumers, bringing together automation through bots and human agents. Customer inquiries and support-related conversations can be routed and prioritized based on a variety of parameters, and the robust agent desktop solution… | N/A |
| HelpCrunch | Khoros Service | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | Unlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs. | Pricing is variable based on the needs of the customer. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| HelpCrunch | Khoros Service | |
|---|---|---|
| Considered Both Products | No answer on this topic | |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| HelpCrunch | Khoros Service | |
|---|---|---|
| Likelihood to Recommend | 8.0 | 8.5 |
| Likelihood to Renew | - | 8.2 |
| Usability | - | 7.3 |
| Availability | - | 9.0 |
| Performance | - | 9.0 |
| Support Rating | 10.0 | 8.1 |
| In-Person Training | - | 9.0 |
| Online Training | - | 7.3 |
| Implementation Rating | - | 7.6 |
| Product Scalability | - | 8.3 |